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SWB Responder - Virtual Operations Team

Location: CAN - AB - Calgary
Empl./Engagement Status: Casual
Empl./Engagement Duration: 4 months
Closing Date: Posted until Filled

* Job postings close at midnight, Eastern Time Zone (EST)


Safety and Wellbeing (SWB) Responder, COVID-19 PHAC Virtual Operations Team

4 Month Temporary Casual Position

Region: Flexible in Canada


The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking an SWB Responder for our COVID-19 PHAC Virtual Operations Team – as a Remote Worker, working from home.


The Emergency Management Safety and Wellbeing (SWB) Responder will work under the direction of the SWB Supervisor, as part of the Emergency Response Team (ERT) and within the operational mandate of the Canadian Red Cross. The SWB Responder will collaborate with other responders to provide SWB services to beneficiaries in a safe and supportive environment and adapt when assignments change due to shifts in operational needs and priorities.   Specifically, this position will focus on supporting the implementation of SWB services and activities for beneficiaries and facilitating the resilience, emotional and psychosocial well-being of the affected population, in collaboration with other Operation personnel. 


Who you are:

  • Customer service is a priority for you – provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so client understands services available and how to obtain them

  • Your communication is clear and concise, you use verbal and non-verbal cues, active listening, and are clearly able to explain yourself and confirm understanding from beneficiaries

  • You work well within a team, are respectful, approachable & build strong relationships within a team.

  • You are calm during a crisis and don’t allow emotions to get in the way, don’t take things personal, stay positive, respond decisively and take accountability.

  • You have a strong attention to detail, ensuring accuracy in completing forms, giving information, completing necessary paperwork.


    You will enjoy:

Culture: an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Opportunity: to work with the best and brightest in the non-profit field, in an environment that promotes continuous learning, creativity and collaboration.

Meaningful Work: you and your team will provide care and comfort services to travelers returning to Canada who are required to self-isolate.


In this role you will:

  • Support appropriate SWB activities supporting diverse populations according to the Service Plan and the Safe and Supportive Environments Guidelines;

  • Provide support to the operation on beneficiary protection issues;

  • Support complex cases through consultation and co-case management with ERT responders, provide emotional support and ensure appropriate referrals are made;

  • Support the implementation of outreach activities (e.g. community-awareness raising sessions, information-mobilization and establishment of support groups) ;

  • Inform SWB Supervisor on any emerging needs that are observed within the beneficiary population, including psychosocial issues

  • Ensure information about supports and services in community is readily available to provide referrals to beneficiaries;

  • Complete necessary documentation and record keeping procedures according to CRC standards;

  • Participate in and contribute to planned internal briefings/debriefings and meetings as requested through in-person, virtual and other means of participation;

  • Advocate for beneficiaries to SWB Supervisor in matters of mental health and psychosocial support;

  • Assist SWB Supervisor in ensuring that appropriate accountability to beneficiaries processes are in place and managing beneficiary escalations and complaints

  • Ensure appropriate follow-up on beneficiary issues through access to databases used in response, such as EMIS


           We’re looking for:

  • A degree or diploma in health, social service or other relevant discipline; 1-3 years experience in customer service, community engagement, social services or other relevant sector; or a suitable combination of education and experience

  • Must have completed the SWB training path including in Psychological First Aid

  • Background in psychosocial work, nursing, teaching, social work, youth engagement and public health is considered a strong asset.

  • Previous experience in a large-scale operation is a strong asset.

  • Experience in living or working in a cultural context other than their own is an asset

  • Experience in an emergency environment, and/or knowledge of Red Cross role in disaster response, relief and recovery, an asset.

  • Experience with Telus360, EMIS and SharePoint is an asset

  • Bilingual competencies (English and French) is a strong asset

  • Demonstrated computer skills in MS Office applications;

  • This position requires a satisfactory Criminal Records Check required and satisfactory vulnerable sector check or a satisfactory Enhanced Police Information Check (EPIC).


Working Conditions

  • Work is performed in a virtual office environment; therefore, the candidate must have reliable access to a computer, the internet, and a phone.

  • Able to work non-traditional hours (daytime, evenings and weekends) and respond to emergency/disaster related requests

  • Potential for responding in difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site


How to apply

  • Please submit your application here. This position will be posted until filled.


The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.


Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

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