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Support Aide (LTC Residence)

Location: Canada
Empl./Engagement Status: Casual
Empl./Engagement Duration: Casual
Closing Date: Posted until filled

* Job postings close at midnight, Eastern Time Zone (EST)


Do you want to make a difference with us?

The Canadian Red Cross is supporting Long-Term Care (LTC) facilities that are facing extreme circumstances during the current COVID-19 pandemic. We have implemented a collaborative approach to provide immediate and scalable support to LTC facilities and their residents.


As a Support Aide, you will be a vital member of the CRC Crisis Response team and report to the Site Manager. You will be working front-line with the residents and will assist them with the basic activities of daily living. You will foster mutual safety, a trusting connection and rapport through collaboration, communication, mutual understanding and respect.


You will enjoy:

Culture: an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality


Opportunity: to work with the best and brightest in the non-profit field, in an environment that promotes continuous learning, creativity and collaboration


Flexibility: alternative work arrangements and paid time off for those “life happens moments”


Meaningful Work: you will be working front line to support the most vulnerable population during current COVID-19 pandemic.


In this role you will:


Socialization & Engagement: Help reduce loneliness and support emotional well-being through light-hearted conversations, music, reading, puzzles/cards, and other activities.


Nutrition Support: Encourage hydration and nutrition through delivery of meals and snacks, opening packages and lids, tray set up and ensuring water is available to residents. Informs care team of residents that require assistance with feeding. Feeding residents is prohibited.


Organization & Light Cleaning: Tidy client’s personal space, wipe down/disinfect frequently touched surfaces such as bedside table, handrails, door and drawer handles/knobs, walker, wheelchair, etc. Changing linen/making beds, distribution of fresh linens such as sheets, towels, blankets, etc.


Safety & Well-being: Safety checks. Recognize and report risks/hazards and performs all tasks in a manner that promotes health and safety and reduces the risk of injury to self and others. Routinely observes resident for changes in behavior and general condition.


Reporting and Documentation: Complete the required documentation of care activities, shift handovers, and daily debriefs (written and/or electronic). Reports any and all incidents/situations related to the safety, health and well-being of others.


We’re looking for:

• Passion and ability to work with seniors;

• Strong interpersonal skills (experience in volunteering and customer service is an asset);

• Empathy to the needs of the residents and able to communicate and engage confidently;

• Some awareness of the impacts of dementia

• Ability to work independently with minimal supervision, demonstrate initiative;

• Ability to work as part of an effective team;

• Ability to effectively execute assigned tasks in a high-pressure environment.


The majority of work will be performed in a fast-paced, changing environment with strict infection control practices, including the requirement to wear PPE.


The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.

Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

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