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Safety and Wellbeing (SWB) Officer

Location: CAN - AB - Fort McMurray
Empl./Engagement Status: Temporary Full Time
Empl./Engagement Duration: 3 months
Closing Date: Until Filled

* Job postings close at midnight, Eastern Time Zone (EST)



Placing affected communities at the center and in partnership, CRC’s Safety and Wellbeing Program (SWB) aims to support community priorities through a community resiliency approach to enable recovery and address Disaster Risk Reduction (DRR) priorities. This includes addressing the immediate psychosocial needs of the disaster-affected population, including considerations for special populations and a focus on Indigenous Peoples, as well as building community capacity and resiliency to address longer-term recovery priorities.


The Emergency Management Safety and Wellbeing (SWB) Officer, under the direction of the (Operations Manager, SWB Advisor or designate), will work in collaboration with CRC personnel, including case management teams, to provide psychosocial support and protection to beneficiaries as part of a team within the mandate of the Canadian Red Cross.  Specifically, this position will focus on:

  • Implementing culturally-appropriate SWB services for beneficiaries, including co-case management.

  • Consulting with case management teams, knowledge sharing/mobilization regarding psychosocial support and direct psychological first aid with appropriate referrals.

  • Support to the SWB program and activities to ensure alignment with standards and objectives.



These are the duties and tasks applicable to the SWB Officer in a Recovery Operation. The incumbent is expected to carry out all areas of responsibility as listed below according to Minimum Standards (Child Protection Minimum Standards, IFRC Gender and Diversity Minimum Standards, IASC Guidelines on Mental Health and PSS, CRC Code of Conduct and CRC Child Protection Policy).


Responsibility 1 –Implement & support SWB services

To implement and support SWB services as part of the overall Operations Team:


Responsibility 2 – Advocate for beneficiaries and support to beneficiary accountability and communication


Responsibility 3 – Program Monitoring and Reporting

Additional Responsibilities:

  • Abide by and work in accordance with the EM Standard Operating Procedures, Foundational documents, Technical Standards and other relevant guidance materials.

  • Contribute to a positive team environment and service excellence to meet the needs of beneficiaries, including a healthy and safe working environment.

  • Perform any other work-related duties and responsibilities that may be assigned by the line manager.



The incumbent must have the commitment of the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.

  • This position requires a satisfactory Criminal Records Check and Vulnerable Sector Check or a satisfactory Enhanced Police Information Check (EPIC)

  • If driving for society business; a valid driver's license is required with a satisfactory drivers’ abstract

Education & Experience

  • Completion of an undergraduate degree in social work, nursing, psychology with a minimum 2 to 4 years of job-related work experience, or an equivalent combination of education and experience.

  • Experience of taking care of others and working in teams

  • Case work and case management a strong asset

  • Experience in living or working in a cultural context other than their own a strong asset



The following are considered strong assets for this position:

  • Background in psychosocial work, nursing, teaching, social work, youth engagement, public health is considered a strong asset

  • Training in Psychological First Aid, protection and violence prevention, and psychosocial support in emergencies

  • Knowledge and certification in crisis intervention, ASIST (Applied Suicide Intervention Skills Training), or similar preferred

  • Experience in working for the Red Cross/Red Crescent movement

  • Experience in working with large number of people and many demands


Skills and Abilities

  • Language – must be able to read, write and deliver services as appropriate to the operation in English or French.  Additional languages considered an asset;

  • Strong orientation to customer service and conflict resolution skills mandatory

  • Superior interpersonal relations, communication, problem-solving, and time management skills

  • Demonstrated ability to work collaboratively as a member of a multidisciplinary team

  • Work independently with confidence in problem solving, making decisions, and exercising judgement.

  • Strong organizational skills

  • Demonstrated experience in facilitation or leading group sessions

  • Strong presentation and communication skills

  • Ability to adapt to changing circumstances in a fast-paced environment

  • Discrete, professional and mature

  • Able to work with limited resources

  • Able to listen to trauma, loss and grief

  • Capable of handling stress and change

  • Demonstrated skills in diplomacy, cultural awareness and practical approach

  • Strong cultural safety skills

  • Ability to train, mentor and work with personnel



The majority of the work is a field based position. Difficult and demanding working conditions are expected including the following:


  • Due to the dynamic nature of the situation there may be issues of access and mobility;

  • Adaptable living conditions;

  • Long hours of work in a demanding context with limited resources;

  • Stressful rapidly changing environment with limited information to make decisions.

  • Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context


The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.


Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.


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