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Manager-Site; Advisor-Public Health; Responder-Emergency Response; Responder-Logistics

Location: CAN - NB - Fredericton District Office
Empl./Engagement Status: Casual
Empl./Engagement Duration: 3 months
Closing Date: 26/6/2020

* Job postings close at midnight, Eastern Time Zone (EST)


Site Manager, COVID-19 PHAC Hotel Operation

3 Month Temporary Casual Position

Fredericton, NB


The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking a Site Manager for our COVID-19 PHAC Hotel Operation in Fredericton, NB.

The Site Manager supervises and coordinates the work of the entire site, which may involve several services. The sites could include a reception and information centre, emergency shelter service and provision of Emergency Social Services. Reporting into the assigned Provincial EM Manager, the Site Manager will oversee the team’s planning and organizing, as well as overall quality of the services delivered on site.  The Site Manager will establish and maintain regular communications and relationships internally and externally including with the local authorities and relevant stakeholders.  They may represent the CRC in coordination meetings, as appropriate; and represent the CRC with media and other organizations, if required.

Who you are:

  • You possess strong leadership skills – give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to volunteers, support team environment

  • You can resolve conflict, which includes active listening, mediation/negotiation, develop solutions and options with a win/win approach, appropriate assertiveness toward problem, managing emotions

  • Your communication is clear, concise, confident and you have the ability to influence others

  • You work well within a team, are respectful, approachable and build strong relationships within a team

  • You are calm during a crisis and don’t allow emotions to get in the way, don’t take things personal, stay positive, respond decisively and take accountability.

    You will enjoy:

    Culture:  an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality

    Opportunity:  to work with the best and brightest in the non-profit field, in an environment that promotes continuous learning, creativity and collaboration

    Meaningful Work: you and your team will provide care and comfort services to travelers returning to Canada who are required to self-isolate.


    In this role you will:

  • Lead the ERT Supervisor and broader team, providing direction and coordination for the day to day management of site activities;

  • Oversee the delivery of all services on site;

  • Brief and debrief ERT Supervisors and functional team members, and lead coordination meetings;

  • Ensure compliance and provide ongoing feedback to ERT Supervisors during a response based on the Technical Standards and the National Disaster Assistance Guidelines

  • Liaise and coordinate with other agencies providing services on site;

  • Ensure services are addressing assessed immediate, short and long-term client needs.

  • Assume responsibility for the security, health and safety of the personnel and clients;

  • Ensure that health and safety guidelines and procedures are in place and well understood and abided by all responders;

  • Ongoing assessment and analysis of data including shelter population, demographics, potential area of conflict, etc.

  • Monitor the Operations site capacity/needs and quality according to the changing context of the operation (material, financial and human resources), in collaboration with the Operations Manager or the site manager’s designated supervisor and overall team as appropriate, based on scale of operations;

  • Report regularly on site activities, statistics and issues according to Technical Standards;

  • Participate in the operational debriefing;

  • Ensure appropriate close of business and operations, as appropriate.

    We’re looking for:

  • Completion of College Diploma in a relevant field and/or equivalent experience;

  • Minimum 1-3 years experience supervising a team;

  • Minimum experience of one response operations in a leadership role (example- ERT Supervisor);

  • Understanding of Red Cross role in disaster response, relief and recovery;

  • Computer literacy, mandatory

  • Language requirements vary – responders must be able to deliver services as appropriate in English or French

  • Attention to detail - accuracy in completing forms, giving information, completing necessary paperwork

  • This position requires a satisfactory Criminal Records Check required and satisfactory vulnerable sector check or a satisfactory Enhanced Police Information Check (EPIC).

    Working Conditions

  • The majority of the response work is performed in an adapted response environment which is moderately clean and comfortable.

  • Able to work non-traditional hours (daytime, evenings and weekends), be on-call and respond to emergency/disaster related requests

  • Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.

  • If working in a response site, health and safety considerations will be outlined prior to the assignment.

    How to apply

    Please submit your application here. This position will be posted until filled

    The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.

    Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

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