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Location: CAN - AB - Calgary
Empl./Engagement Status: Casual
Empl./Engagement Duration: 4 months
Closing Date: posted until filled

* Job postings close at midnight, Eastern Time Zone (EST)


Safety and Wellbeing (SWB) Supervisor, COVID-19 PHAC Virtual Operations Team

4 Month Temporary Casual Position

Region: Flexible in Canada


The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking an SWB Supervisor for our COVID-19 PHAC Virtual Operations Team – as a Remote Worker, working from home.


The Emergency Management Safety and Wellbeing (SWB) Supervisor will work under the direction of the Site Manager, as part of the Emergency Response Team (ERT) and within the operational mandate of the Canadian Red Cross. The SWB Supervisor will collaborate with other responders to provide SWB supports to travellers in a safe and supportive environment and adapt when assignments change due to shifts in operational needs and priorities. Specifically, this position will focus on supporting the implementation of SWB supports for travellers and facilitating self-sufficiency, as well as emotional and psychosocial well-being of the affected population, in collaboration with other Operation personnel. 


Who you are:


  • You possess strong leadership skills – give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to staff, support team environment.
  • Customer service is a priority for you – providing comfort and care, patience in dealing with distressed travelers, active listening to understand needs.
  • You can resolve conflict, which includes active listening, mediation/negotiation, develop solutions and options with a win/win approach, appropriate assertiveness toward problem, managing emotions.
  • Your communication is clear, concise, confident and you have the ability to influence others.
  • You work well within a team and are respectful, approachable and build strong relationships within a team.
  • You are calm during a crisis and don’t allow emotions to get in the way, don’t take things personal, stay positive, respond decisively and take accountability.


You will enjoy:


Culture:  an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Opportunity:  to work with the best and brightest in the non-profit field, in an environment that promotes continuous learning, creativity and collaboration.

Meaningful Work:  you and your team will provide care and comfort services to travelers returning to Canada who are required to self-isolate.


In this role you will:


  • Lead and coordinate SWB Responders with regards to planning and implementation of SWB programming ;
  • Provide timely formal and informal performance feedback to Responders that report directly to the SWB Supervisor;
  • Implement and participate in the activities of the Protection Team
  • Monitor any emerging needs that are observed within the beneficiary population, including psychosocial issues, and advise the operation on psychosocial themes;
  • Ensure information about supports and services in community is available to provide referrals to beneficiaries;
  • Advocate for beneficiaries to internal and external stakeholders in matters of mental health and psychosocial support;
  • Provide a holistic understanding of barriers and considerations that are impacting a traveler’s self-sufficiency and well-being.
  • Ensure appropriate follow-up on beneficiary issues through access to databases used in response, such as EMIS;
  • Organize and supervise the delivery of services as assigned;
  • Facilitate operational briefings and debriefings during a response;
  • Participate in operational debriefings and provide suggestions for improvement;
  • Participate in virtual coordination meetings with other supervisors, as well as debriefings with the site manager, as appropriate;
  • Complete necessary documentation and procedures according to CRC standards and processes;


We’re looking for:


  • A degree or diploma in health, social service or other relevant discipline; 2-4 years’ experience in customer service, community engagement, social services or other relevant sector; or a suitable combination of education and experience
  • Must have completed the SWB training path including in Psychological First Aid
  • Training in protection and violence prevention, and Psychosocial Support in Emergencies, an asset
  • Previous experience in supervising teams, an asset
  • Previous experience in case work and case management a strong asset.
  • Experience in living or working in a cultural context other than their own is an asset
  • Experience in an emergency environment, and/or knowledge of Red Cross role in disaster response, relief and recovery, an asset.
  • Experience with Telus360, EMIS and SharePoint is an asset.
  • Demonstrated computer skills in MS Office applications;
  • This position requires a satisfactory Criminal Records Check required and satisfactory vulnerable sector check or a satisfactory Enhanced Police Information Check (EPIC).


Working Conditions


  • Work is performed in a virtual office environment; therefore, the candidate must have reliable access to a computer, the internet, and a phone .
  • Able to work non-traditional hours (daytime, evenings and weekends) and respond to emergency/disaster related requests
  • Potential for responding in difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site



The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.


Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

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