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Support Aide (LTC Residence)

Location: CAN - NB - Atlantic Office
Empl./Engagement Status: Casual
Empl./Engagement Duration: Casual
Closing Date: Posted Until filled

* Job postings close at midnight, Eastern Time Zone (EST)


Do you want to make a difference with us?

The Canadian Red Cross is supporting Long-Term Care (LTC) facilities facing extreme circumstances during the current COVID-19 pandemic. We have implemented a collaborative approach to provide immediate and scalable support to LTC facilities and their residents.  We are anticipating hiring full-time 3 month term positions, with the possibility for extension, for LTC facilities within Atlantic Canada.   

As a Support Aide, you will be a vital member of the CRC Crisis Response team and report to the Site Manager. You will be working on the front-line with the residents and will assist them with the basic activities of daily living. You will foster mutual safety, a trusting connection and rapport through collaboration, communication, mutual understanding and respect.

You will enjoy:

Culture: an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality

Opportunity: to work with the best and brightest in the non-profit field in an environment that promotes continuous learning, creativity and collaboration

Meaningful Work: you will be working on the front line to support the most vulnerable population during the current COVID-19 pandemic.

In this role you will:

Socialization & Engagement: Help reduce loneliness and support emotional well-being through light-hearted conversations, music, reading, puzzles/cards, and other activities.

Nutrition Support: Encourage hydration and nutrition through delivery of meals and snacks, opening packages and lids, tray set up and ensuring water is available to residents. Inform care team of residents who require assistance with feeding. 

Organization & Light Cleaning: Tidy client’s personal space, wipe down/disinfect frequently touched surfaces such as bedside table, handrails, door and drawer handles/knobs, walker, wheelchair, etc. Change linen/make beds, distribute fresh linens such as sheets, towels, blankets, etc.

Safety & Well-being: Recognize and report risks/hazards and perform all tasks in a manner that promotes health and safety and reduces the risk of injury to self and others. Routinely observe residents for changes in behavior and general condition.

Reporting and Documentation: Complete the required documentation of care activities, shift handovers, and daily debriefs (written and/or electronic). Report any and all incidents/situations related to the safety, health and well-being of others.


We’re looking for:


  • Passion and ability to work with seniors
  • Strong interpersonal skills (experience in volunteering and customer service is an asset)
  • Empathy to the needs of the residents and able to communicate and engage confidently
  • Some awareness of the impacts of dementia
  • Ability to work independently with minimal supervision, demonstrate initiative
  • Ability to work as part of an effective team
  • Ability to effectively execute assigned tasks in a high-pressure environment
  • Fluency (speaking, reading and writing) in English is essential; a second language may be beneficial and fluency in French is highly desirable
  •  Must be able to complete a satisfactory Enhanced Police Information Check (EPIC)
  • Must be able to pass required confidential Health Screening and COVID testing


The majority of work will be performed in a fast-paced, changing environment with strict infection control practices, including the requirement to wear PPE.

The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.

Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

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