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Bilingual Client Service Representative-Tier 2

Location: CAN - Flexible
Empl./Engagement Status: Temporary Full Time
Empl./Engagement Duration: 4 months
Closing Date: Posted until filled

* Job postings close at midnight, Eastern Time Zone (EST)


The Canadian Red Cross (CRC) is a not for profit organization dedicated to helping Canadians, as well as the most vulnerable throughout the world. We are currently looking for our next Human Resources employee to join the world’s largest humanitarian network.

As a Bilingual Client Service Representative Tier 2, Shared Services, you will report to the Team Lead, Shared Services, and play a key role in our Shared Services (SS) team. Don’t wait, apply today for this temporary full time 4 month role! Candidates who are not bilingual (French/English) are invited to apply and may be considered for future positions.

What You’ll Love about Working at the CRC:

  • A Great Company Culture: Everything we do is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity & universality
  • Time to Rest & Relax: We have a generous vacation allowance on top of paid holidays, personal days & sick days
  • Looking Ahead: We offer an excellent pension plan with company matching contributions
  • Employee Benefits: We have a comprehensive benefit package offered to our eligible employees
  • Engaging Work: The opportunity to grow and learn through meaningful work at one of Canada’s largest non-profit organizations

Your Responsibilities:

  • Bilingual Customer Service: Act as the first line of support for current and prospective CRC employees in resolving a wide variety of HR inquiries and requests – actively triaging, resolving, and/or escalating each item as defined by service level agreements
  • Recruitment: Effectively support the recruitment process for assigned positions including posting roles, generating offer letters, closing requisitions and troubleshooting any user issues with our current Applicant Tracking System - Taleo
  • Onboarding: Coordinate the payroll & onboarding packages, complete background checks, and ensure a smooth transition for employees joining the CRC
  • Offboarding: Support the offboarding process including necessary paperwork, exit interviews & ensuring a smooth transition for employees exiting the CRC
  • Service Awards: Provide administrative information & support in regards to all CRC annual service awards and recognition programs
  • Disability Management: Collaborate with HR Business Partners on disability management files including initiating claims & providing administrative support to the disability management process
  • Volunteer Engagement: Support the recruitment and engagement of a pool of HR volunteers as required

Disaster Response:

  • During times of disaster response, this role may provide Human Resources support within the HR Emergency Response Structure, or extended coverage for business continuity
  • This could include deployments away from home for periods of several weeks, supporting an emergency response virtually from your current location or working extended hours within your current location to support business continuity  

Your Skills:

  • Superior customer service & attention to detail
  • Excellent interpersonal and communication skills, both written and oral
  • Strong data entry skills, as well as the ability to understand detailed information
  • Proven ability to remain organized, prioritized, and multi-task in a fast-paced environment, while managing time effectively
  • Ability to form effective working relationships
  • Effective problem solving skills, and the ability to take initiative

Your Education and Experience:

  • College diploma in a related discipline (Human Resource, Volunteer Resources, Business, Administration) and/or 1-2 years of HR experience, preferably in a shared services environment
  • Experience providing client service to internal and external customers, including meeting quality standards for services and evaluation of customer satisfaction

Your Assets to the Role:

  • Experience working with Applicant Tracking Systems
  • Experience with administration of online learning software
  • Experience working in a not for profit environment and/or working with volunteers
  • Bilingual (English/French)

Working Conditions:

  • You will be performing your job in an office environment as part of a virtual team
  • Meetings and supervision will be a combination of in person, telephone or other electronic means
  • Working hours of service will be based on 35-hour work weeks, Monday to Friday with availability to be on call for occasional weekends


This position also requires a satisfactory Canadian criminal record & reference check.


The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace..

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