Customer service representative - Call centre (Canada Post)

Location: NB - Saint John
Department: Operations
Employment status: Full time

Description

Is the customer representative position a career fit for you?

  • Do you stand out by your friendly and dynamic personality?
  • Are you committed to serving customers, taking care of their requests and finding solutions?
  • Do you prefer customer service over sales?

If service is your thing, this is your job! Most of all, it's the beginning of a career at Nordia!

What you’ll do:

You will provide phone support to Canada Post customers. With the current situation regarding the COVID-19 pandemic, delivery services are an essential service for all Canadians and you will have the opportunity to play a key role in helping them with their delivery status, redirected mail and any general inquiries. We expect representatives to offer an efficient, courteous, professional service adapted to the needs of the customers.

What we offer:

  • Salary of 14.04$/h after training
  • Fully paid 20-day training (Monday to Friday, an hourly rate of $11.70/hour during training)
  •  An hourly premium for bilingualism and weekend shifts;
  •  All the support needed to help you reach your full potential;
  •  A full range of benefits after 6 months of service.

What you’ll need to succeed:

  • Friendly, empathic and dynamic: attentive and able to build a relationship of trust with the client;
  • Experience in customer service;
  • Solid multitasker, comfortable with a computer
  • Be available full-time to complete training
  • Be available to work between 30 and 40 hours a week in the following time slots:​
    • Monday to Friday between 8:00 a.m. and 12:00 a.m.;
    • Saturday and Sunday between 10:00 a.m. and 10:00 p.m;
      • If you wish to work these hours in fewer days per week (4 days per week), it's possible! Do not hesitate to discuss this with our team.
  • High school diploma (secondary V)

Why Nordia?

It’s simple: our top priority is to provide a rewarding environment for our employees! That's why we are proud to offer a stimulating work environment and amazing benefits. Our employees confirm it: according to the most recent 2019 internal survey, 87% of them would recommend Nordia as an employer to their family and friends! As part of Nordia Saint John’s Canada Post team, you will have the chance to work in a modern work environment (including an indoor parking and onsite gym) with dynamic and friendly colleagues. 

How Nordia is dealing with the COVID-19 crisis

Our employees provide essential services to Canadians everywhere, including first responders, the government, businesses and individuals. In fact, as a key supplier to Bell Canada and Canada Post and with millions of clients all across the country, Nordia has been designated as an essential service. We help people stay connected safely during these times of isolation and social distancing. People need to be able to communicate, work, learn, shop and be entertained virtually, 24 hours a day, 7 days a week.

Since February 2020, we have been implementing an increasing number of measures to prevent and contain any potential spread of COVID-19 in our workplaces. All of our actions are based on the best information and advice available from health experts and government officials. Our measures include the mandatory temperature check for all our employees upon their arrival at work, quarantine for any employee at risk, the implementation of work from home for several of our representatives, improved cleaning protocols as well as social distancing measures in all our facilities.

Discover Nordia Saint John at: http://www.en.nordia.ca/saintjohn

Training starts July 21

* Hours and days of work may vary based on business needs and include weekend shifts.





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