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SE Careers

Service Coordinator - Transitions Team

Location: London-Middlesex
Job Code: 16008
Employment Status: Full time
# of openings: 1



We are currently seeking a Service Coordinator for the Saint Elizabeth London Transitions Teams  to manage staffing schedule and other administrative duties as assigned.  All activities are conducted within the policies, procedures and standards of confidentiality of Saint Elizabeth, also focused to provide proper and efficient patient care within the Transitions Teams.


  • Work collaboratively with the Clinical Transition Manager (CTM) to ensure continuity of care (staff coverage) and appropriate complement of skills and competencies of staff are across the programs.
  • Ensure continuity of services in the event of staff absences/vacancies; prepare a coverage plan, in collaboration with the CTM
  • Assist in implementing communication strategies to ensure staff are informed of all organization, program and discipline specific issues or relevant information
  • Adjust/communicate/manage/maintain the scheduling system, including Procura as outlined in the master schedule
  • Maintain and update contact staffing directory lists
  • Maintain/update existing profiles in Procura
  • Correct Procura data errors or missing data for staff, communicate information to SE accordingly
  • Process all same day or next day schedule changes and update lists
  • Assist to inform front line staff of same day or next day changes to their schedules/new shifts
  • Entering discharge dates in Procura when staffing service ends
  • Maintain continuous information/communication flow amongst internal staff (i.e. Compose and send communication emails to implement/follow active policies, process and procedures stablished by the CTM in collaboration with the professional practice leader)
  • Provide excellent customer service with efficiency, courtesy and appropriate urgency
  • Communicate with CTM regarding scheduling, payroll concerns/issues
  • Receive and respond to incoming schedule/payroll/administrative emails within required timelines
  • Receive and respond to inbound emails/calls from CTM or staff
  • Sort, organize, file and distribute various documents
  • Assist in ordering, organizing and maintaining office and PPE supplies and update PPE log.
  • Support in orienting new staff in accordance with SE policies, process and procedures
  • Assist CTM with Ministry of Health tracking
  • Enter/Maintain/update profiles in CHRIS
  • Perform all other reasonable duties as assigned


  • Relevant post-secondary education including but not limited to PTA/OTA program
  • Related work experience and a familiarity with inpatient hospital care services is preferred
  • Familiarity with service coordination experience is preferred
  • Working hours are Monday – Friday days
  • Experience with management of multiple databases
  • Strong analytical analysis, critical and clinical thinking
  • Regular attendance is required
  • Excellent data entry skills and proficiency in MS Word, Excel and Outlook
  • Experience working with a scheduling
  • Experience with Procura and CHRIS is strongly preferred
  • Excellent customer service, interpersonal and communication skills, with a demonstrated ability to work with all levels of staff
  • Flexibility, ability to deal with tight deadlines and problem-solving skills
  • A strong team player
  • Self-motivated, ability to work independently, as part of a team and escalate issues appropriately
  • An ability to prioritize, multi-task and deal with competing priorities
  • Good personal organizational skills
  • Courses in health care training or in medical administration are preferred
  • Basic computer skills in MS Word and MS Excel are preferred

About SE Health  
SE Health (Saint Elizabeth Health Care) is a social enterprise applying our knowledge, vision and drive to forever impact how people live and age at home, today and into the future. As a not-for-profit organization with Canadian roots and 110 years of expertise, we bring quality excellence and innovation to home care, seniors lifestyle and family caregiving. Through our team of 9,000 Leaders of Impact, we deliver 20,000 care exchanges daily, totaling 50 million in the last decade alone. In 2019 we were honored to be recognized by Forbes as one of Canada's Best Employers. 

Saint Elizabeth is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at at your earliest convenience.

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