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SE Careers

Technical Support Specialist

Location: Markham
Job Code: 18113
Employment Status: Full time
# of openings: 1

Description

Position Summary:

The SE Managed Services IT Team is looking for a skilled Technical Support Specialist with strong troubleshooting and communication skills with a passion for new and changing technologies to provide First and Second-Level support to external clients. The technical support specialist will utilize the ticketing system to provide remote and on-site technical support while promoting and maintaining positive working relationships with users to ensure service level standards are met.

Applicants must have a passion for customer service, operational excellence and continuous development. 

Responsibilities:

  • Triage and resolve incoming tickets and action them in order of priority
  • Investigate and provide direct user support and communications for ongoing issues or escalate to level 3/vendor if required.
  • Provide onsite support when needed
  • Liaise with internal procurement team or client’s vendor to procure end-user equipment as required.
  • Onsite deployments/retrievals of end-user equipment as required (desktops, laptops, printers, etc)
  • Troubleshoot and repair hardware issues for existing end-user equipment (Laptops, desktop, printers, etc)
  • Participate in SE IT Managed Services projects, migrations, and reviews.
  • Add/update support documentation of all systems for each organization.
  • Regular reviews of support documentation to ensure they are correct and current.

 

Requirements:

  • 1-3 years’ experience in Information Technologies or other related areas with experience supporting Office 365 environments
  • Minimum college-level or equivalent certification/experience in computer applications, hardware, and networks
  • Administrative understanding of Office 365 (Azure AD, Exchange Online, SharePoint Online, Teams)
  • A MS365/Azure certification related to the role would be an asset
  • Knowledge of a programming or scripting language, ideally PowerShell would be an asset
  • Experience with Microsoft Windows and MacOS
  • Experience with hardware repairs (desktops, laptops and printers)
  • Experience with networking concepts & protocols, including VPN
  • Strong troubleshooting skills
  • Strong multi-tasking and time management skills
  • Excellent customer service skills and empathetic customer communication
  • Excellent written and verbal communication skills for both technical and non-technical audiences, including the ability to provide clear and understandable instructions to end-users
  • Able to work well both independently and as part of a team
  • A valid driver’s license and reliable vehicle for onsite visits as required
  • Flexibility in working hours to accommodate maintenance and other external schedules

About us:

SE Health (previously Saint Elizabeth Health Care)  is a Social Enterprise applying our knowledge, vision and drive to forever impact how people live and age at home. With Canadian roots and 110 years of expertise, SE Health is a not-for-profit charitable organization delivering quality care, innovative solutions and education to people where and when they need it. Through our team of 9,000 Leaders of Impact, we deliver 20,000 care exchanges daily, totaling 50 million in the last decade alone.   In 2019 We were honoured to be recognized by Forbes as one of Canada's Best Employers. 

 

Saint Elizabeth is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at  hresources@saintelizabeth.com  at your earliest convenience.

 

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please apply online raniaosman@sehc.com





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