Skip to content
SE Careers

Personal Support Manager

Location: Hamilton - Wentworth
Job Code: 22629
Employment Status: Temporary/Contract
# of openings: 1



As a Personal Services Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in our Hamilton Service Delivery Centre (SDC).  You will ensure high quality care is delivered by engaged and experienced PSWs.  You will manage client, employee, and operational metrics to ensure team performance.  You will support the team drawing from the practical experience you will bring, grounded in previous leadership/management roles with strong clinical, customer service, and technical skills.


Operational Results

  • Provide leadership and engage the staff to achieve or exceed performance targets.

  • Maximize team performance through the effective and efficient utilization of resources.

  • Promote engagement with SE’s private pay business, as appropriate for client circumstance

  • Utilize projections in determining and forecasting resource needs.

  • Implement communication strategies to promote shared vision and collaborative working relationships.

  • Engage with and support special projects or new programs as required.

People Management and Team Development

  • Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.

  • Coach and manage employees with performance issues and consult appropriately with Human Resources.

  • Interview, select, hire and onboard/orient new employees.

  • Follow employee relations/labour relations processes and relevant policies and procedures.

  • Facilitate and maintain team development, by providing opportunities to support staff education.

  • Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery:

  • Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.

  • Respond to client feedback and service inquires in a responsive and timely manner.

  • Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals

  • Communicate with staff and stakeholders in an effective and timely manner

  • Take appropriate action to understand and meet client needs and preclude refusals of client service.


  • A regulated health care professional RPN ( Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario

  • Bachelor’s degree or diploma is required.

  • Bilingualism considered an asset

  • Minimum 1-year leadership/management is preferred. For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.

  • A minimum of six (6) months community nursing experience preferred.

  • Demonstrated Saint Elizabeth’s values and core leadership competencies.

  • Excellent interpersonal and verbal/written communication skills

  • Ability to work independently and as part of a team

  • Thrives in a fast-paced environment, with multiple competing priorities

  • Outcome-oriented and able to achieve desired results. 

  • Sound understanding of documentation standards.

  • Demonstrated leadership skills.

  • Excellent computer skills/knowledge and familiarity with scheduling systems

  • Ability to work in an on-call after hours rotation

  • A vehicle and valid driver’s license – and ability to travel.

  • Current CPR certificate

  • Willing and able to provide care for our clients, if required.

  • Performance management experience is preferred.

  • This role supports the downtown Hamilton area and High Intensity Support at Home, Home Hemodialysis, and student placement programs and is for a 1 year contract.

About SE Health

SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Health is honoured to be a three-time recipient of the Canada Order of Excellence and one of Forbes’ Best Employers for 2020.

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19..  Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at  at your earliest convenience.

Please apply online


Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search

Powered By Taleo