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SE Careers

Benefits & Pension Administrator

Location: Markham
Job Code: 24765
Employment Status: Full time
# of openings: 1



The Benefits and Pension Administrator will support the Manager, Pension & Benefits in the administration of SE Health’s benefits/pension programs. This role plays an important part in contributing to employee engagement by providing exceptional customer service and accurate/prompt resolution to benefits/pension-related inquiries and concerns.


Activity A:  Benefits & Pension Administration (70% of time)

  • Complete monthly benefit and pension reviews to identify employees who meet eligibility requirements and prepare enrollment packages

  • Complete daily benefits processing including enrollments, terminations and plan changes

  • Enter benefits related data in the HRIS (PeopleSoft); ensure data is entered accurately and on a timely basis

  • Administer the Leave of Absence (LOA) process and send benefits and pension communication

  • Administer the Pre-authorized Debit (PAD) process and manage the benefits premiums reconciliation process with Payroll and employees

Activity B:  Customer Service (15% of time)

  • Act as the primary point of contact for all employee inquiries regarding benefits and pension program eligibility and enrolment

  • Provide exceptional customer service and accurate/prompt resolution to employee concerns

   Activity C: Reporting (10% of time)

  • Review a variety of weekly reports, apply appropriate benefit plan changes and prepare communications for:

    1. Benefits Terminations

    2. Change of Status

    3. New Hires

    4. Leave of Absence

   Activity D: Other (5% of time)

  • Participate in special projects and perform other duties as required  

  • Update and maintain the benefits and pension administration job aid


  • Post-secondary education with 2 to 3 years of HR/benefits administration experience

  • Excellent interpersonal and communication skills (both verbal and written) with the ability to interact with employees in a positive and professional manner

  • Strong customer service orientation

  • Strong Excel skills; experience with benefits/claims systems would be an asset

  • Detail oriented with a strong sense of initiative and urgency

  • Tact, diplomacy and ability to deal with sensitive and confidential information

  • Ability to problem solve and a willingness to take initiative

About Us:

At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada.  We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing.  We’re a great place to work, and we hope you’ll join our team.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at  at your earliest convenience.

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