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SE Careers

Resident Care Manager

Location: Calgary
Job Code: 27358
Employment Status: Full time
# of openings: 2



Reporting to the facility Director of Care and/or designate, the Resident Care Manager (RCM) is responsible for the managing and provision high quality resident care. The RCM supports the care team as well as serves as a role model and a resource to staff around clinical decision-making, clinical assessments of residents and customer service.

In the absence of the Director of Care (DOC), the RCM ensures the implementation, adherence and compliance with all required clinical policies, practices, procedures, legislation and standards of resident care, ensures adequate staffing levels, and supports a continuous quality improvement environment.

The RCM liaises with the interdisciplinary team for identification, coordination and efficient utilization of resources on a daily basis as well as supports planning and delivery of staff educational needs.


Include but not limited to;

  • Facilitates the smooth and successful admission, discharge and patient transfer processes within the facility.
  • Coordinates resident care via active leadership and/or participation in a combination of resident (and family) interfaces, including participation in care conferences, concerns, resolution and resident committees.
  • Facilitates resident care needs through the efficient allocation and use of resources, ensures adequate and appropriate staffing levels are maintained.
  • Ensures MDS assessments and care planning are completed by the interdisciplinary team according to relevant standards.
  • Ensures CMI (Case Mix Index) is optimized for all residents.
  • Participates in ensuring the delivery of clinical education and/or training both in ‘formal’ (scheduled) and spontaneous (‘bedside’) settings, to allow for increased learning and clinical skill development.
  • In collaboration with the care team, coordinates resident care with families, other departments, other care services and agencies. Liaises with physicians, pharmacy, community agency representatives, families, visitors and volunteers
  • Reviews all incident reports for completeness and investigates incidents as necessary. Reports critical / unusual incidents to the DOC / GM.
  • Provides direction and support to staff in their daily physical, psychological and social care of residents.
  • Meets with staff at regular intervals and encourages their participation in assessment, planning and evaluation of resident care and other activities to fulfill department goals.
  • In collaboration with the DOC, implements performance management and attendance management policies. Coaches and mentors staff to meet performance expectations.
  • Ensures that practice related to risk management is maintained (i.e. infection control, medication safety, quality and staff safety), including reporting to the DOC any unsafe working conditions, faulty equipment, resident behaviours etc.
  • Encourages and adheres to a holistic philosophy of wellness, recognizing that each individual is capable of, in varying degrees, making decisions about their own life and is a partner in decision making.
  • Maintains a safe environment for residents / families/ staff through
    • Accident prevention
    • Knowledge of emergency procedures and regulation
    • Using skills, physical facilities, supplies and equipment safely and appropriately.
  • Monitors adherence to all applicable legislation and regulations as they relate directly to the provision of resident care.
  • Supports and participates in Quality improvement processes.
  • Participates with the DOC in recruiting, coaching, appraising and disciplining staff. Assists with staff scheduling as required
  • Completes all mandatory audits as required.
  • Participates as a member of the on-call team.
  • Undertakes other duties and responsibilities as assigned or requested by the DOC or designate.
  • Performs other related duties as assigned.

There are many reasons why you will want to bring your talent to our team:

  • Competitive Compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, and exclusive perks/discounts available only to SE Health staff
  • Develop yourself with SE.  We have education bursaries, Tuition Assistance Programs, continuing education, training, and professional development to support your life-long learning
  • Grow your career. SE health is a large national organization with diverse healthcare business lines.  You’ll have an opportunity – and will be supported – to do different types of patient-facing nursing roles in different locations if that is what you’re interested in. Or you can pivot to supporting or leadership positions where you use your nursing skills as a foundation to contribute and make an impact in different ways.


  • BScN degree with current CRNA certification in good standing and CPR Level C
  • At least 3 years’ recent related experience, in a supportive living environment or equivalent environment (e.g. LTC)
  • Leadership or clinical educator experience preferred
  • Knowledge of CCHSS, Accommodations standards, and IP&C standards according to AHS and Alberta Health with experience in audit preparation
  • Experience with RAI LTC MDS 2.0.  Assessor designation preferred.
  • Knowledge of quality and risk management practices.
  • All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.


  • Excellent verbal, written communication skills in English as well as organizational skills are essential.
  • Demonstrated leadership skills, initiative, sound judgment, as well as the ability to work both independently and within a team environment.
  • Critical thinker, with well-developed analytical, planning and problem solving skills.
  • Excellent interpersonal skills with an ability to deal effectively with conflict in a diplomatic and professional manner.
  • Advanced computer skills and proficiency in Microsoft Office


About SE Health

At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada.  We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing.  We’re a great place to work, and we hope you’ll join our team.

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at  at your earliest convenience.

Please apply online 


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