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SE Careers

Director of Care

Location: Red Deer
Job Code: 28446
Employment Status: Full time
# of openings: 1


Position Summary:

Reporting to the Site Director, the Director of Care will oversee and coordinate the operational and administrative management for residents requiring care services at supportive Living, Long Term Care and Alternate Level of Care at Points West Living - Red Deer Alberta. The DOC will work with internal and external partners to set direction for the care and service within the facility and will participate in monitoring the operational budget and engage at site level planning.

The Director of Care leads: 1) Delivery of safe and effective care for residents, 2) a safe environment for residents, staff, and visitors, and 3) coaching and mentoring clinical staff.  Further, the Director of Care collaborates with internal and external partners to set direction for the care and service within the facility and will participate in monitoring safety and continuous quality improvement, operational budget and site level planning under the direction of the Executive Director.

Responsibilities include but are not limited to:


  • Oversees the quality of care for residents and ensures a safe environment for staff, families, and visitors.
  • Plans, implements, and evaluates that clinical program are meeting needs.
  • Develops, implements, and sustains a quality program.
  • Delivers care per master schedule and work assignment as per provincial and legal requirements
  • Oversees the development and implementation of quality audits, and reviews outcomes of audits to ensure compliance with internal policies and procedures, Alberta Health Services requirements, and Accreditation requirements.
  • Participates in the investigation of Resident/ Family complaints, and Resident and staff incidents, responding verbally and/or in writing to Residents/ Families regarding outcomes of investigations and reporting complaints in accordance with protocols.


  • Provides leadership and direction to clinical staff, coordinates two-way communication and engagement with clinical staff and interdisciplinary team.
  • Engages in annual 1:1s and ongoing team performance development.
  • Responsible for the hiring, orientation, development, and on-going mentoring of clinical staff in the facility.
  • Providing learning and development for the team to ensure they continue to deliver superior care and services to the residents.
  • Identifies learning opportunities and co-designs ongoing clinical education to support professional practice and the safe delivery of care.

Operational/Administrative Systems:

  • Creates an environment that builds on the principles of an integrated team approach.
  • Engages with clinical team and residents to co-develop, implement, and sustain resident care plans.
  • Ensures that policies and procedures are followed, and that residents receive quality, evidence-based care, and services in accordance with Alberta Health Services policies, practices, and expectations.
  • Identifies staffing requirements, interviewing, and recommending the appointment of new staff.
  • Oversees staff scheduling, supporting, and coaching employees, and participating in disciplinary action, as necessary.
  • Manages clinical supplies and budgets and making recommendations for continuous improvements.


  • Ensure care programs are delivered within budget, reconciles long term car activity reports (RAI MDS), manages budget forecasting requirements, and monitors clinical program expenditures.
  • Occupancy
  • Coordinates with Sales and Marketing team to assess private pay applicants and appropriate and timely transfer
  • Liaises with local health authority on suitability pre-screening and timely placement of residents to funded accommodation

Regulatory Compliance

  • Ensures adherence to SE Standards and contractual standards.
  • Provides a management process based on program management and delegation to staff.
  • Oversees and coordinating the delivery of services and care to residents, advocating wellness, best practice and care that is within AHS and CRNA standards. 
  • Collaborates with the Executive Director, Medical Director, and interdisciplinary team to meet or exceed benchmarks for operational efficiencies and to assist in the attainment of all required contractual and performance standards.


  • Minimum of one year of experience in long term care as a registered nurse (RN), and a minimum of 5 years of RN experience in progressive managerial/director level capacity in a health care organization.
  • Bachelor’s Degree in nursing; Masters in a related field preferred.
  • Current registration in good standing with the College of Registered Nurses of Alberta (CRNA).
  • Specialized dementia care education or willingness to complete the certification in Gerontology.
  • Demonstrated evidence of clinical knowledge and practical skills in providing care to residents and direction to staff;
  • Excellent communicator, resilient, and flexible to meet the changing priorities of a dynamic team community.
  • Ability to actively listen and collaboratively resolve issues.
  • Proven leadership skills with the ability to inspire people and think about "Sharing Hope and Happiness".
  • Excellent verbal and written communication skills, utilizing tact and diplomacy.
  • Knowledge of Microsoft Office applications and proficient in use of computers
  • Knowledge of clinical point of care documentation applications (preferred).
  • Ability to participate in an on-call rotation.

About Us:

At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada.  We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at at your earliest convenience.

Posted March 7, 2023

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