The Clinical Director - Operations & Growth is an entrepreneurial clinical leader, providing leadership and direction to clinical staff within designated geographies, supporting a positive client, caregiver and staff experience, and achieving ambitious operational targets. Working with the Managing Director, this individual plays a critical role in creatively expanding and nurturing provider relationships and growing revenue across multiple service lines. This hybrid role is located in Vancouver, it involves local regional in-person meetings with clients/caregivers/team/partners/funders, and virtual collaboration with a national team.
JOB RESPONSIBILITIES:
Ensuring Excellence and Continuous Improvement in Client Experience
- Ensure excellence in quality of care and continuous quality improvement through best practice standards, chart reviews, client and family meetings, and management of field staff
- Engage directly with clients, families and clinical staff to assess and understand needs, promote service acceptance, and monitor and improve quality of care
- Evaluate and monitor client and staff experience, and lead continuous improvement initiatives
- Ensure electronic record management practices support high-quality, responsive, and safe client care
- Direct and coach Case Management staff, Care Coordinators and field team members to appropriately assess and manage risk
- Manage risk issues and manage/conduct complaint and incident investigations relating to client/staff issues
- Ensure emergency preparedness plans are in place for continuity of care and communication among teams and with clients/caregivers and families
Achieving Operational Results
- Collaborate with the Managing Director to plan and execute on strategic goals in alignment with corporate mandate and values
- Plan, evaluate and monitor operational performance and associated indicators, using evidence based decision making and analytics
- Support the Managing Director in managing resources to plan and achieve financial and other operational objectives
- Direct clinical managers in executing on assigned operational priorities to achieve a positive client, caregiver and staff experience with cost-efficiency
- Providing project and change management leadership to implement program changes
Business Development and Marketing
- Collaborate with the Managing Director in engaging internal and external stakeholders to promote and strengthen trusting, productive relationships with corporate and community partners and funders
- Lead corporate and community-based business development activities to develop new relationships and grow revenue opportunities
- Plan, monitor and evaluate local marketing activities in response to need and competitive landscape, working in collaboration with SE Health marketing teams
- Identify opportunities for new lines of private pay business models for home and community care to meet underserved needs of clients and families
Leadership and Team Development
- With the Managing Director, participate in performance management of diverse clinical teams, including the development and strengthening of practices, skills and competencies
- Support the clinical management team in the coaching and managing of field staff with performance management, continuous learning and coaching
- Attract and recruit high-calibre clinical management staff with diverse backgrounds and skillsets
- Manage, and where appropriate deliver, staff education and development to ensure excellence in care and customer service
- Support the Managing Director in managing compliance with all local, provincial and federal legislative requirements (Employment Standards, Health & Safety, etc.) and SE Health policies and best practice standards
- Develop and oversee the supervisory on-call schedule
Other Activities
- Other reasonable duties as assigned
QUALIFICATIONS:
- Bachelor’s Degree in Nursing and registration with BCCN&M (RN designation) and be in good standing
- A minimum of five years of management experience in a health care organization
- A minimum of two years of home and/or community health care experience
- Well-developed analytical, planning and problem solving skills
- Demonstrated leadership, motivational and team building skills
- Exemplary verbal and written communication skills
- Entrepreneurial approach to solution development balanced with rigorous analysis and evidence-based decision making
- Current CPR certificate and immunization record including COVID-19 vaccines
- Vulnerable sector check, current within the past year
- Knowledge of quality and risk management practices
- Strong technology skillset including MS Office, electronic care records, mobile hardware/software and video conferencing
- A vehicle and valid driver’s license, with ability to travel
- Ability to participate in a rotating on-call schedule days, evenings, weekends as required
- This is a Hybrid role with going out into the community to meet with Stakeholders 2-3 times per week
Victoria Applicants will be considered with proper qualifications.
About Us:
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.
Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.
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