Change Management Lead

Description

The Change Management Lead will play a critical role in ensuring the successful implementation and adoption of a large scale, multi-year program to redesign SE Health’s homecare service. This end-to-end service redesign will be guided by emerging models of care that are enabled by digital, and will be co-designed with our employees, clients, and their families. This transformation returns the focus of homecare to client experience and health outcomes, by designing an inherently digital service that allow our 6000+ care providers to deliver holistic and integrated care more easily to our more than 1.2 million clients annually.

The Change Management Lead will be responsible for developing and executing change management and communication plans to support the implementation. This individual will work closely with the project team, leadership, and care providers to ensure awareness and engagement throughout the project. You will have experience leading large and complex organizations through significant change initiatives and have hands on experience in change management, communications, facilitation, and stakeholder engagement. You will work to drive faster adoption of change, increase end user enablement and proficiency, and drive higher utilization and sustainment of changes that impact the organization. By joining the project team early on in the project, you will have the ability to influence and guide the organization throughout the entire change lifecycle.

This role is a hybrid full-time contract role with benefits until June 30, 2025 with possibility of conversion to full-time permanent before end date. 

Responsibilities:

Activity A: Stewarding the Change Management Strategy and Plan

• Leverage change management and implementation science methodologies, frameworks, and tools to support the adoption of the new homecare service across the organization
• Collaborate closely with cross-functional teams including product, experience, and application specialists, clinical SMEs, and principal trainers to design and implement a comprehensive change management plan
• Assess the organization's readiness for change, identify stakeholders and their roles, and develop a plan for communicating the change to relevant stakeholders
• Identify and plan activities to enable executive and departmental leadership alignment, including clinical, technical, and business leadership, around program goals and objectives  

Activity B: Enabling and Implementing Change

• Conduct change impact assessments to identify potential gaps, and develop and implement interventions to address them
• Develop a deep understanding of the case for change, the urgency of change, and how this will impact each affected stakeholder group
• Manage a change network including development of agenda, facilitation of change network meetings, and identification of key readiness activities for change champions
• Coach directors, managers, and other key stakeholders to enable their leadership of change management activities
• Lead design, delivery and logistics of activities related to stakeholder engagement including managing sessions such as consultations, focus groups, workshops, presentations, and meetings with affected stakeholders
• Develop change-related communications strategy and integrated communication plan and oversee execution, including measuring the outcomes to assess effectiveness of the strategy
• Provide input, document requirements, and support the design and delivery of training
• Collaborate to develop a go-live plan for user support and address any issues that may arise

Activity C: Monitoring and Evaluating Change

• Develops metrics, monitors and measures outcomes related to rate of adoption, taking corrective action where required
• Prepare reports and presentations as required for leadership and committees
• Continuously scanning the environment for ideas, best practices and emerging trends linked to managing change

Qualifications:

• Completion of a recognized Bachelor’s Degree required. Master’s degree in a related field (Business Administration, Healthcare Administration, HR, Psychology) preferred
• Five (5) to eight (8) years’ experience leading and delivering change management activities on complex technology projects
• Change Management certification (PROSCI, CCMP or other change management designation) or equivalent
• Experience supporting change management and engagement in a healthcare environment, especially projects directly impacting clinical end users, is an asset

Skills/Experience:

• Deep knowledge of organizational change management processes and proven ability to apply relevant methodologies and principles
• Familiarity with change tools and techniques, such as visualization methods, personas, user journeys, and human-centered design
• Strong facilitation, coaching, and interpersonal skills, along with a customer-centric mindset
• Excellent written and oral communication skills, including experience developing written materials and presentations for an executive leadership audience
• Capacity to synthesize complex information about business processes and systems into clear, concise impacts and benefits that can be effectively communicated through learning, presentation, and other materials
• Good understanding of health service management, project management, and change management and redesign
• Ability to work with complex data, analyze it, and interpret it, and then present it with a high degree of accuracy and attention to detail
• Demonstrated ability to communicate highly complex, sensitive, or contentious information effectively to individuals and large groups
• Strong organizational, prioritization, and time management skills
• Collaborative, team-oriented mindset, and a desire to contribute actively to team capabilities and culture
• Excellent critical thinking, problem-solving, and decision-making skills
• Capacity to meet deadlines and deliver high-quality results
  

About Us:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We’re a great place to work, and we hope you’ll join our team.

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health,  SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.  Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at careers@sehc.com at your earliest convenience.

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