Senior Business Analyst
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This position is in support of SE Health’s strategic transformational initiative. This people-focused transformation journey is aimed at solidifying SE Health’s technology, processes to re-imagine how the company can continue to provide excellent experiences for clients and staff, streamline processes, set the business up for future growth, and deliver Hope and Happiness at scale.
The Senior Business Analyst will work collaborative to (1) design services that create better experiences for our employees, clients, and their families’, (2) develop and/or curate the digital tools (e.g., EHR/CRM), processes, and roles/responsibilities to enable these services, and (3) drive the adoption of these operationally.
To this end, you will be part of a large scale, multi-year program to redesign SE Health’s homecare service. This end-to-end service redesign will be guided by new and emerging models of care that are client-centric and enabled by digital, and will be co-designed with our employees, clients, and their families. This transformation returns the focus of homecare to client experience and health outcomes, by designing an inherently digital service that allow our 6000+ care providers to deliver holistic and integrated care more easily to our more than 1.2 million clients annually.
You will support activities within the Back Office Experience workstream to further the priorities of the Back Office Operations for the end-to-end service redesign project. The Back Office Operations priorities include, but not limited to payroll, billing, finance, HR and IT/IS functions.
This is a hybrid role and would require travel to our Markham office on an as needed basis.
Analyze and Design New Services
Develop Service Components
Drive Adoption of New Service
This role is a 2-year project with a potential to be a permanent position. The role is eligible for benefits and vacation
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.
Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at firstname.lastname@example.org at your earliest convenience.
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