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SE Careers

Decision Support Lead

Location: Markham
Job Code: 34314
Employment Status: Full time
# of openings: 1



The Business Transformation team identifies and addresses opportunities for improvement within the Operations portfolio (national scope) and provides support to field, regional, and home office teams. We specialize in the use of innovation and creativity in making sustainable transformation and change.



As the Decision Support Lead, you will be part of the forefront of our organization’s journey towards data-driven excellence. In this pivotal role, you’ll orchestrate the transformation of raw data into actionable insights, driving operational efficiency, and enhancing the lives of our clients, caregivers, and staff.

As our trusted analytics advisor, you’ll wield your expertise to craft compelling narratives from complex datasets, empowering teams with the knowledge needed to drive informed decision-making. Your strategic insights will fuel innovation, collaboration, and a culture of continuous improvement.

Reporting to the Senior Manager of Decision Support, you are excited by the opportunity to help grow the organization’s data capabilities and increase data literacy.

SE Health is relentlessly focused on developing and deploying new and innovative strategies to help drive the company and its impact in the community forward.  These strategies are backed up by strong decision support where future direction is driven by your ability to understand data and communicate key insights.

Join us today and be part of a team that is changing the future of healthcare, one decision at a time!



DATA ANALYTICS | Drive the growth of organizational data analytics capabilities

  • Develop visually stunning, and user friendly, digital solutions such as dashboards and reports
  • Focus on user experience ensuring that data becomes not just a tool but a source of inspiration for our teams
  • Actively engage with parties of interest to ensure requirements are clearly known and defined
  • Develop and implement project plans to map, pull, and/or consolidate data within a data repository

DATA ANALYSIS AND STORYTELLING | Utilize your analytical prowess to dissect complex problems and distill them into actionable insights

  • Strong analytical and problem-solving skills that support the ability to analyze situations and identify data quality issues, patterns, and options
  • Skillful at breaking complex problems into smaller, actionable pieces and manageable deliverables
  • Able to blend quantitative data and qualitative subject matter expertise to collect insights and develop innovative solutions that meet stakeholder requirements
  • Create impactful visuals and messaging of observations and insights gleaned from data analysis

DATA CHAMPION | Take a lead role in identifying and addressing our organization’s evolving data needs

  • Be a trusted advisor to support and provide guidance on the growth of the Decision Support function, including data governance and stewardship
  • Focus on increasing organizational data literacy
  • Strong and engaging communicator of observations and insights
  • Effective communicator who delights in training, coaching, and transferring knowledge in both virtual and in-person environments




  • Post-secondary education in business, data analytics, mathematics, computer science, engineering, social studies, or equivalent experience
  • 10 years of experience in data analysis, stakeholder engagement, and digital solution development and implementation
  • Demonstrated leadership within a Decision Support team, with a focus on strategy development and performance measurement
  • Proficiency in data manipulation, reporting, analysis, and visualization tools and methodologies
  • Exceptional interpersonal, communication, and presentation skills
  • Comfortable with building/using queries (i.e., SQL) and performing data audit/integrity exercises to ensure data accuracy
  • Exceptional ability to simultaneously manage multiple projects (e.g., ranging from a one-time analysis to a full digital solution) of various scopes and competing priorities
  • Adaptable to fast-paced, ambiguous scenarios
  • Skillful in the application of adult learning theory
  • Advanced proficiency in the Microsoft Office suite (i.e., Excel, PowerPoint, Word, Visio, Teams, Outlook, etc.)
  • Excels in working and leading from a work-from-home environment – dedicated wowing team members


  • Familiarity with MicroStrategy
  • Graduate-level education in a related field
  • Project Management certification (PMP) or experience
  • Change Management certification or experience
  • Experience within healthcare



At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada.  We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Talent Acquisition Team at at your earliest convenience.

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