Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,000 homes. As Ottawa's largest social and affordable housing provider, ranking second largest in Ontario and fourth largest in Canada, we're committed to enhancing tenant well-being through partnerships with local service providers and support agencies.
At OCH, diversity and equal opportunities are at the core of our workplace culture. We strive to mirror the vibrant communities of our city and have been honoured as the National Capital Region's Top Employer every year since 2018.
WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE!
Together, we're transforming tenants' lives by
“providing more than a home, because we care”.
What we offer
Joining OCH means making a meaningful difference every day. We provide opportunities to positively impact your community in multiple ways. Recognizing that our employees are the cornerstone of our organization, we offer a comprehensive and competitive compensation and benefits package, flexible work options, professional development opportunities, health and wellness programs, and more.
What we seek:
OCHC is currently seeking a dedicated Dispatcher to assist the Community Safety Services and After-Hours Service Delivery teams by providing dispatching services that support the safe and effective responses to calls for services related to security, maintenance, and parking. Under the guidance of the Manager, Community Safety Services Operations, the Dispatcher will receive and prioritize calls, gather and communicate information to team members and ensures the appropriate documentations of each call while showing compassion towards our tenants.
Dispatcher with OCHC:
Communicating, understanding, and resolving our tenants’ concerns is a main priority for our organization. As the Dispatcher, you will be at the forefront of our mission to provide solutions for our tenants by collaborating with Community Safety and Operations team, emergency services, and approved contractors. You will be the voice that connects our vibrant community and brings the vision of our organization into reality by ensuring that our community members are safe, acknowledged, and supported.
As a Dispatcher, some of the things you do will include:
Receive requests for service and supports OCHC’s response through dispatch and ongoing support of required resources
Prioritize requests for service with consideration to guidelines, urgency, safety of staff and public
Support the ongoing coordination of dispatched staff and contracted services
Use applicable software and communication technology to ensure accurate and timely retrieval and documentation of all required information
Understand, explain, and support adherence to procedures and directives by staff in the field
Communicate with appropriate emergency services for assistance as needed
Receive and respond to or transfer calls of an administrative nature from internal staff
Monitor equipment used, report problems and provide support as required
As a Dispatcher, you can look forward to:
A fast-paced environment filled with exciting challenges to overcome
A supportive team to help you when needed
Opportunities for growth and career advancement
Becoming the trusted ally of our tenants and help our communities
What you bring:
Education & Experience:
A typical candidate will have the following qualifications and experience. Exceptional candidates with different qualifications will be considered at the discretion of the employer if demonstrated experience, knowledge, and ability warrant.
Completion of Grade 12
A minimum of two (2) years of experience in dispatching in a law enforcement or security services environment
Knowledge of dispatch practices and services
Knowledge of geographical areas serviced by OCH, map reading, telephone etiquette, radio protocol, operation of two-way radio
Knowledge of phonetic alphabet and various terminology and codes used by emergency services personnel
Knowledge of standard corporate software and database applications, including Outlook, Word, Excel, internet browsers, Computer Assisted Dispatch, Enterpol Records Management System and Northgate
Knowledge of factors present in tenant populations in social housing
Skills and abilities:
Outstanding interpersonal and communication skills (verbal and written)
Able to identify problems accurately and identify solutions
Ability to prioritize and coordinate multiple calls
Ability to draw information from various sources
Ability to exercise appropriate judgment
Ability to follow protocols and instructions and work without close supervision
Ability to work under pressure and maintain self-motivation
Work in a confidential manner and demonstrate tact and diplomacy when dealing with sensitive issues
Proficiency in the use of information technology such as telecommunication equipment and computer systems
Proficiency in English and French is required
An ability to speak additional languages commonly used by OCHC’s tenants is an asset
Other requirements:
Satisfactory Criminal Records Check
Able to work rotational shifts (afternoons, nights, weekends, and holidays)
Work conditions:
This is a casual , on-site position.
OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs.
Apply now!
