Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Residence and Housing provides an on campus purposeful living and learning community that contributes to the academic and personal success for over 2600 students from Simon Fraser University and Fraser International College. As part of a high functioning, integrated department, you will be part of a collegial team ensuring maximum occupancy for our residence community with a student-centered approach.

About the Role

In this role, you will work with a dedicated team of colleagues who work to ensure a maximum housing occupancy handling complex processes of housing applications, room assignments, billing, and service to students including responding to diverse and complex inquiries by students, staff, and colleagues. The work is interconnected with our residence life, front desk staff, facilities, communications, guest accommodation, finance, as well as our Campus Services and Student Services colleagues.

You are a detail-oriented professional who enjoys working within a busy team and has a student-centered mindset. You are an effective communicator, team member, problem solver, and are able to work with a high level of accuracy and prioritize your time and work on a number of different tasks at different levels of complexity and urgency. 

Full Job Description

Qualifications

High school graduation and one year of post-secondary education, including courses in word-processing, database and spreadsheet applications, project management, and office procedures including basic accounting practices. 3 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• Works well in a team environment (communication, accountability, responsibility).
• Excellent organizational and problem-solving skills.
• Ability to manage projects and set deadlines.
• Excellent customer service and communication (verbal and written) skills.
• Ideal candidate will have experience with StarRez Housing software or have experience using robust customer relations / data management software.
   

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• 3 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Funding for professional development expenses*
• And more! View our benefits brochure

*Prorated for part-time employees

Additional Information

After training period, a hybrid work option may be available.

For external candidates, the starting salary is the first step of the salary range.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.