Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Office of the Ombudsperson is a unit within the University Secretariat portfolio. The Ombudsperson is an independent, confidential resource that promotes fairness for students by providing guidance on rights, responsibilities, and university policies, and by recommending systemic improvements where appropriate.

About the Role

The Ombudsperson at Simon Fraser University (SFU) is a resource for students who operates in accordance with the principles of confidentiality, independence, impartiality, accessibility & inclusivity, which are reflected in the Ethical Principles outlined by the Forum of Canadian Ombudsmen (FCO) and the Standards of Practice adopted by the Association of Canadian College and University Ombudspersons (ACCUO). The Ombudsperson Office (“Office”) is also committed to procedural fairness (natural justice), ensuring University decisions are made through fair, transparent, and equitable processes. The Office helps students understand their rights and responsibilities within the University, explore constructive options for resolving concerns, and prepare to navigate University processes effectively. While the Ombudsperson does not act as an advocate or representative for students, they coach students on presenting their concerns and navigating University processes. Where appropriate, the Ombudsperson may make recommendations to improve University policies, procedures, or practices and to foster dialogue on institution-wide issues affecting students. The Office is funded by SFU but applies the principles of independence from all University, academic, and student government structures. The Ombudsperson reports administratively to the University Secretary and is accountable to the Ombudsperson Advisory Committee to maintain independence and transparency. The Ombudsperson promotes fairness, equity, and respect across the University community. The position does not advocate for any individual case or group, nor does it make, change, or overturn University decisions.

Full Job Description 

Qualifications

Master's degree in Counseling, Juris Doctor (J.D), LLB or equivalent, with at least eight years of related experience in conflict resolution, human rights, negotiation, conducting inquiries, and reporting within a complex, multi-stakeholder environment; or an equivalent combination of education, training, and experience.

• Strong knowledge of fairness principles, administrative law, FOIPPA, BC Human Rights Code, and Ombudsperson practices.
• Advanced skills in negotiation, conflict resolution, policy/report writing, and crisis management and ability to maintain impartiality, neutrality, and strict confidentiality.
• Proven ability to handle complex, sensitive issues with tact and discretion.
   

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):

• 4 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Off-campus tuition reimbursements and professional development funds*
• And more! View our benefits brochure

*Prorated for part-time employees

Additional Information

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.