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Customer Service Representative - Revenue and Tax Online Services
Department Finance
Pay Range $53,441 - 65,147
Position ID 3983
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Job Details:
Temporary Full Time (CUPE 1329T)

Posting Status:
Open to all current Town of Oakville employees and external applicants

Duration:
1- year contract

Temporary Vacancy Reason:
Special project

Closing Date:
Applications for this position must be received at oakville.ca by no later than December 6, 2024.

For temporary unionized positions:

Internal secondment applications are welcome. Please note, however, that members of management will not be considered for secondments into bargaining unit positions.

We offer:

  • A hybrid work schedule
  • A progressive work environment that promotes a work/life balance and strives to be a great place for great people to do great things

 Job Responsibilities:

  • Provide timely information and answers to property owners regarding administration and use of the property tax portal.
  • Provide assistance to the public for the property tax portal regarding property owner unique access codes
  • Verify property ownership of requester in accordance with privacy legislation (MFIPPA) and maintain confidentiality
  • Scan and upload current on-site paper documentation as per the direction of the Supervisors and Manager in Revenue Services and Tax and as per the Corporation’s record retention by-law
  • Assist with the creation and maintenance of online record keeping within SharePoint for the Revenue Services and Tax team
  • Create, maintain and update a new knowledge base for the property tax portal
  • Assist Supervisors and Manager with the Town’s website property tax portal content maintenance by identifying gaps or areas for improvement
  • Other duties as assigned

Qualifications:

  • Completion of a two-year College Diploma preferably in an administrative, business, or related field of study, with a minimum of one year of customer service experience
  • Understanding of municipal, regional, provincial and federal government responsibilities, structure, departments, and municipal services offered. Previous municipal or other government experience is an asset.
  • Customer service oriented and the ability to work in a fast-paced environment. Considerable experience multi-tasking in a high-volume demand environment including researching, assessing, and recording information, while utilizing multiple applications and computer screens.
  • Adept with technology and preferred experience with online record management and use with strong software and online platform navigation skills
  • Time management and prioritization skills to prioritize conflicting demands and commitment with the ability to deescalate irate customers
  • Understanding of confidentiality requirements (ownership verification, MFIPPA knowledge)
  • Knowledge of the Town of Oakville

DATED: November 26, 2024

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for each of the testing and interview components of the recruitment process is 75%.

  

We thank all applicants and advise that only those selected for an interview will be contacted.

 

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