Title : D365 Technical Specialist 

Employee Working Location :  Remote (Canada) 

Employment Status : Permanent Full-time

Salary Band : $ 79,996 - $ 84,996/ year

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment. 

In this role, you will: 

Responsibility 1 – D365 Application Management

• Accountable for Microsoft D365 and Power Platform based applications’ ongoing maintenance, upgrades, end user access and configuration.
• Ensures that D365 applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
• Reviews and analyzes existing D365 applications’ effectiveness and efficiency, and then develops strategies for improving or leveraging these systems.
• Researches and makes recommendations on D365, Power Platform, Dataverse and other Microsoft services in support of development efforts.
• Analyzes documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
• Liaise with other CRCS TG teams to assist with quality assurance, program logic, and data processing. 
  

Responsibility 2 – D365 Finance and Operations Management

• Ensures that D365 Finance and Operations meets business requirements and systems goals, fulfills end-user requirements, and identifies and resolves systems issues.
• Reviews and analyzes the effectiveness and efficiency of existing D365 Finance and Operations, and then develops strategies for improving or leveraging the system.
• Evaluates, installs, configures, and deploys new D365 Finance and Operations applications and/or enhancements to existing applications throughout the enterprise.
• Collaborates with analysts, developers, and system owners in the testing of new D365 Finance and Operations applications.
• Analyzes documentation and technical specifications of any new D365 Finance and Operations application under deployment or consideration to determine its intended functionality. 
  

Responsibility 3 – D365 Support

• Provides Tier 2 technical support for D365 applications, resolving complex issues and escalating unresolved issues to the appropriate team or vendor.
• Collaborates with the Tier 1 support team to ensure timely and effective resolution of end-user issues.
• Develops and maintains technical documentation, including user guides, troubleshooting guides, and FAQs, to assist end-users and the Tier 1 support team.
• Conducts regular training sessions for end-users and the Tier 1 support team to improve their understanding and utilization of D365 applications. 

What we are looking for : 

• University Degree (Computer Science, Information Management Systems, or related field preferred) or equivalent certification or experience.
• 5+ years of experience in business and systems analysis in a project environment.
• Proven experience in the direction, development, and implementation of D365 and Power Platform-based software solutions.
• Direct, hands-on experience with automated software management tools.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Knowledge of and experience with Microsoft Lifecycle Services (LCS), including its tools and methodologies for managing the application lifecycle of D365 implementations.
• Familiarity with Microsoft Cloud technologies, such as Azure, and their integration with D365.
• Experience with cloud-based deployment and management of D365 applications.
• Understanding of cloud security principles and best practices, and their application to D365 implementations.
• In-depth knowledge of Microsoft Dynamics 365, Power App, Power Automate and Power BI software is essential
• Ability to work under limited supervision.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into software.
• Ability to present ideas in business-friendly and user-friendly language.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team-oriented, collaborative environment.

Working Conditions :  

• This position is required to work from home.
• Some travel across Canada may be required for meeting with clients, stakeholders, or off-site personnel/management.
• Participating in on-call rotation is required.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

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