Title : Senior Coordinator, Deployment Communications and Information

Employee Working Location : Remote (Canada)

Employment Status : Temporary Full-time (12 months)

Salary Band : $ 56,000 - $ 64,000 / year

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

Responsibility 1 – Deployment Communications 

• Manage the Red Cross alert system and messaging process for international deployments.
• Compile’s personnel availability responses, relevant training, previous mission experience and competency markers into reports for deployment selection and workforce planning where necessary.
• Provides frequent analysis and guidance on complex issues related to delegate availability, alerting and workforce planning issues both internationally and domestically, as required.
• Analyzes incoming Movement emergency alerts and requests for personnel through funding source parameters and automatically creates and distributes alert messages, if applicable, without need for oversight.
• Processes emergency alert requests and prioritizes multiple complex demands while continuously applying equity and transparency concepts to alerting and selection process.
• Manages delegate communications for clarity and engagement including developing alert messaging and ensuring standard messaging and practices are applied to each communication.
• Develops and maintains change management/process change materials and standardized messaging for a wide audience of stakeholders (internal and external to CRC), including participating and leading training sessions and/or webinars.
• Maintains contact with personnel on deployment opportunities, funneling communications as necessary and providing direct oversight of information to ensure best practices are adhered to.
• Leads responding to requests for support on delegate outreach, where necessary, on issues of engagement, information sharing and delegate roster maintenance.

Responsibility 2 – Information and Systems Management 

• Administers and maintains people management system data in collaboration with relevant stakeholders with particular attention to compliance requirements.
• Develops data tools for use with deployment data to ensure personnel mission tracking for risk and reporting requirements, including maintenance of tools and applicable team training on use of tools.
• Receives, coordinates and files relevant personnel documents.
• Leads in the development and implementation of delegate alert and briefing/debriefing systems and processes, including training on new tools as required.

Responsibility 3 – Deployment Hub Cross-Functional Support 

• Develop and maintain standards for briefing and debriefing schedules, including attendance tracking, and communicates with internal stakeholders and deploying personnel on upcoming schedules.
• Fosters teamwork through a professional exchange of experiences and expertise that can be transferred to other areas of work.
• Participates in training and team development opportunities to ensure cross-functionality.

What we are looking for :

• A Bachelor’s degree in a related field (e.g. business administration, human resources etc.) or equivalent experience in a related field.
• Minimum 3 years’ experience in customer service coordination/business administration.
• Excellent demonstrated working experience in matrix environment.
• Experience with new technologies in the non-profit sector is an strong asset.
• Exceptional data and systems management experience in MS Office-365 Suite and cloud-based systems.
• Knowledge of the Canadian Red Cross Society’s international and domestic operations is a definite asset.
• Knowledge of the delegate experience and/or best practices in communication with varied stakeholders is an asset.
• Exceptional verbal and written communication and interpersonal skills in English. Working proficiency of French and/or additional languages would be a definite asset.
• Team-focused with an ability to be flexible, work effectively in an inter-disciplinary team and work on time-sensitive tasks in a fast-paced and often ambiguous condition.
• Strong customer service, time management, planning and organizational skills is essential.

Working conditions :

• The majority of the work is performed in home-based office environment.
• Ability to work non-traditional and longer hours often on short notice especially during times of emergency response.
• Eligibility to work in Canada : At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

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