Title : Coordinator, Donor Stewardship

Employee Working Location : Remote (Canada)

Employment Status : Temporary Full-Time (18 months)

Salary Band : $ 45,798 - $ 66,789 / year

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

Responsibility 1. Operationalize Strategy 

• Work closely with Senior Manager, CX Stewardship, in implementation of the stewardship plan, including department workflow, coordination and prioritization of timelines.
• Submit briefs to Creative Services or agencies according to the established strategy and plan. 
• Review copy and artwork for all stewardship materials, send for input from all stakeholders required and ensure all approvals required are procured according to schedule. 
• Work with internal teams to gather content and images for collateral. 
• Participate in meetings with key stakeholders to discuss planning, upcoming campaigns.  
• Serve as primary contact with relationship management stewardship staff to align strategies or get materials developed. 
• Review and approve any data populated samples in a timely manner to confirm data appears correctly in relation to established segments, test files.  
• Resolve any production issues with the vendors, using the skills of influence, mediation, persuasion or negotiation. 

Responsibility 2. Communications and Reporting

• Input into the overall department stewardship calendar under the leadership Integrated Marketing.  
• Handle the day-to-day relationship with internal staff working on stewardship collateral and/or external vendor(s). 
• Send internal communications to notify CRC staff of stewardship deployments.  
• Work with the Senior Manager to get reporting set up for all stewardship activity.
• Submit any ad hoc requests for reporting either internally or externally. 

What we are looking for :

• Completion of a 3 year post-secondary program from a recognized, preferably in Marketing, Communications, or Fundraising.  
• 3 - 5 years of progressive, relevant experience in fundraising, marketing or project management. 
• Strong problem-solving skills, able to effectively navigate internal and external stakeholders.  
• Ability to analyze and interpret complex information and to communicate it to a variety of audiences. 
• Demonstrated knowledge and experience with Digital or Direct Marketing.  
• Excellent organizational, planning and hands-on implementation skills. 
• Demonstrated project management skills.
• The ability to manage effectively in a changing environment with multiple conflicting demands. 
• Bilingualism (English/French) an asset. 
• Knowledge of Blackbaud CRM database an asset. 

Working conditions :

• Eligibility to work in Canada : At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

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