Title : Assistant Coordinator, Partner Services

Employee Working Location : In-person (Nanaimo, BC) 

Employment Status : Casual

Salary Band : $ 21.89 - $ 27.36 /hour 

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment. 

In this role, you will :

• Review all incoming referrals for completeness and contact referring health professionals if additional information is required.
• Ensure all equipment delivery and installation requests are scheduled within contracted time frames and that high-priority clients receive prompt service.
• Work closely with program technicians to ensure accurate and efficient service to clients and coordinate repair services.
• Act as a liaison between clients, family members, and health care professionals regarding equipment availability, service provision, and return of loaned equipment.
• Respond to inquiries from clients, health care professionals, and the public regarding program eligibility and refer to other agencies as appropriate.
• Accurately enter all equipment and client data information into a database.
• Adhere to program policies and contract provisions, maintain program standards and quality control mechanisms.

What we are looking for :

• 2 years of post-secondary education in health services or a related field and two years of customer service experience, or an equivalent combination of education and experience.
• Strong written and verbal communication skills in English. Fluency in the additional language would be an asset.
• Proficient in the use of MS Office Suite.
• Ability to lift and carry 50 lbs.
• Ability to effectively problem solve, prioritize, organize and execute tasks in a dynamic environment
• Strong interpersonal skills including diplomacy, empathy, and the ability to manage difficult situations.
• First Aid certification, or willingness to take training.
• Experience working with volunteers or knowledge of medical equipment would be an asset.           

Working Conditions :

• Majority of the work performed in an office environment.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• Full vaccination against COVID-19 is mandatory for this position and operation.

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