Position Description

Manager, Customer & Product Analytics
Province Ontario
Location Ontario - Head Office Mississauga
City Mississauga
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Manager, Customer and Product Analytics

Reporting to VP, Product Management & Solution Strategy

Full Time Position


At Knowledge First Financial (KFF), we’re on a journey to create an entirely new student experience. One that is built on instilling confidence in students around the paths they are choosing and their ability and agency to achieve their goals for the future. As enablers and orchestrators of students’ success, we will create access, affordability and agency for students and their champions across our services and solutions. This will provide them with guidance and support in all aspects of planning and saving for post secondary education - giving them a future-ready advantage and help them thrive well past their educational journey.

What makes us qualified to do this?

In business since 1965 and owned and operated by a not-for-profit organization, everything we do is in service to our students. We are a diverse and passionate community of experts that firmly believes in the benefits of education, priding ourselves on helping to shape their future and empowering them to reach their full potential.

As we move forward, we will leverage and build upon our unmatched expertise in the RESP space to propel both our students and our company forward, ensuring a better tomorrow. Our vision is set, our future is bright, and we’re just getting started.


We are looking for an expert in analytics and data management. Working under minimal supervision, you will be responsible for understanding the data needs across the company and executing the data roadmap to maximize data capabilities and business insights. You will be responsible for scaling the data function as new products and services are implemented and transforming data into insights that inform strategy and decision making to support growth.



  • Be customer focused and build a framework of analytics around customer needs and behaviors
  • Transform data and information into insights that inform high-level strategy and tactical decision-making in support of revenue and profitability objectives
  • Be a champion for a data-driven culture
  • Execute a plan to maximize self-service capabilities for internal users and customers
  • Work closely with the Customer Success team to build customer life cycle management program
  • Oversee internal and external application/tool development, integration and support. Where required, supervise and evaluate external consultants
  • Collaborate with Sales Enablement team in generating insightful sales management tools and reporting
  • Collaborate with the Marketing team to create propensity models and target files for engagement and acquisition campaigns
  • Build statistical and advanced analytics models to test business hypotheses
  • Construct Data Models to demonstrate
  • Communicate findings to business partners


  • Proficient technical knowledge with very large relational databases and with tools such as SQL and SAS
  • Sound business acumen and strong analytical, communication and presentation skills
  • Strong problem-solving skills
  • Demonstrated ability to work well collaboratively in a cross-functional environment as well as independently with initiative and taking ownership
  • Excellent analytical and problem-solving skills
  • Programming skills and some knowledge of Python, R, and SQL
  • Familiar with data extract, transform and load processes with a variety of data types
  • Strong knowledge of and experience in design, development, and implementation utilizing data technologies
  • Expert technical documentation skills
  • BSc. or Masters in Mathematics, Statistics, Engineering or Computer Science is preferred
  • Asset: experience in statistical methods, strong data profiling, cleaning, and mining, ability to perform complex data analysis on large volumes of data and present findings to stakeholders
  • Asset: experience with big data technologies – Hadoop (Pig, Hive), SQL databases, parallel processing techniques and Tableau

Work Model

We have adopted a hybrid model, leveraging the best of remote and in-person work.

COVID-19 Vaccination

All Knowledge First Financial employees are required to be fully vaccinated as a condition of hire in accordance with the Company's Mandatory Vaccination Policy.

Accommodation Individuals Who Cannot Be Vaccinated

The Company is committed to a workplace free from discrimination and harassment in accordance with Ontario human rights laws. Candidates who provide a medical or religious reasoning for not having received a COVID-19 vaccine, will be assisted by the Company in developing and implementing an appropriate accommodation. Accommodations will be granted where they do not cause the Company undue hardship or pose a direct threat to the health and safety of others.

Equal Opportunity Employer

We at Knowledge First Financial, are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a culture that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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