At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Analyst – Cognitive Technology
Full time, permanent position
The individual to fulfill this position must be a self-assured independent worker who can understand complex requirements; solve complex business problems and work with the Product Managers and Architects to develop products powered by Artificial Intelligence to help our clients find the answers they are looking for. He/she must be able to work closely with Product Management, Business Requirements Analysts, developers and QA to develop and support the product offering based on broad client needs.
This person should have superior analytical capabilities, the ability to understand complex business processes, the ability to work collaboratively, and possess strong problem solving skills.
Review production usage data
Perform ongoing training of our AI engine based on production data
Identify areas where new topics should be added for training
Learn and Produce high quality code, using IBM Watson Assistance dialog flows
Maintain an in-depth knowledge of the AI product
Produce excellent technical documentation to support stakeholders responsible for product implementation and support
Produce excellent client facing documentation that outlines the scope and details of the AI production solution for each client.
Collaborate on delivery of product functionality in line with organizational priorities
Collaborate with architecture and product development staff on implementation of new product features and defect resolution
Adhere to defined development processes under the guidance of senior staff
Work with the project team, performing analysis on business requirements or create our own business requirements and producing technical designs and ensure alignment with business requirements
Participate in the planning, executing, controlling and closing of team projects
Work with Quality Assurance to ensure quality in all products being delivered
Set realistic and achievable expectations for deliverables
Ensure effective work habits including punctuality, responsiveness and accessibility to others
Promote team work and collegiality in the work environment
Observe the corporate values of Morneau Shepell
Succeding as a analyst - cognitive technology, will require the core qualifications and skills :
Required Skills :
Excellent interpersonal and communication skills
Perfectly fluent in French and English, spoken and written
Strong problem solving and analytical skills
Three years of relevant experience in business analysis
Excellent ability to grasp and summarize information and good at understanding, systematizing and explaining technical concepts
Demonstrated ability to deliver high quality, easily maintainable
Beneficial Skills :
Experience in the Employee Benefits Administration domain
Experience in the Pension Administration domain
Experience with IBM Watson Assistant
Experience with industry standard development processes
Experience with Agile development processes
Experience with json
Experience with Mongo DB
Experience with SQL programming and building database enabled applications
Experience with the Microsoft SQL Server database platform
Understanding of n-tier architecture and web application architecture
Experience with the ASP.NET MVC Framework
Experience with Test Driven Development
Education & Experience
Bachelor's degree in computer science or a related study or equivalent work experience with a focus on business analysis
Three+ years of business analysis/development experience
Job Grade: MS3
Fulfilling work that matters
Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.
We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.
We appreciate the interest of every applicant; however, we contact only those selected for an interview.