Position Description

Remote Telecounsellor
Requisition Number 17115
City Anywhere in Canada
Country Canada
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Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Lifeworks by Morneau Shepell
Remote Work, Canada
Permanent, Full Time or Part Time


LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work. 

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.
Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.


The Telecounsellor in the CAC provides assessments and short-term counselling services directly with clients in a telephonic environment.  This includes assessments, counselling, crisis intervention and case management services to EAP clients.

Why Work For Us?

These are just some of the great reasons to join our team:

  • Permanent position with: Competitive Salary, Limited-Time Signing Bonus, Flexible Working Hours
  • Customizable Benefits Package, Employee Perks (including cash back at top name retailers)
  • 3 weeks Paid Time-Off, Flex Days, Professional Development Days, Volunteer Time to help the charity of your choice
  • 100% permanent work-from-home
  • All equipment will be provided
  • Access to our internal Employee Assistance Program – including counselling, health coaching, nutrition, etc.
  • Robust Training Program led by mental health professionals to ensure your success from the start
  • Growth and continuous personal development are pillars of our culture. Work in an environment that values employee engagement, innovation and client service excellence.

What You Will Be Doing


  • Provide telephone consultations related to crisis or assessed urgent situations when required.  Assess client needs and, record client information.
  • Counselling is provided within a 50 minute session and documentation takes place during the balance of the counselling hour
  • Provide clear concise information to clients regarding the EAP Service.
  • Provide assessments and short-term counselling services using a brief solution focused model.
  • Refer clients to appropriate internal and external resources as required.
  • Establish and maintains case files and other pertinent client documents.
  • Be an active member of a clinical team, participating in committees and mentoring as appropriate.
  • Attend continuous learning sessions, training and case consultations on a regular basis.
  • Participate in regular team meetings including professional development opportunities both internal and externally as appropriate.
  • Complete detailed case notes for all clients.
  • Act as an ambassador for the service internally and externally

What We Are Looking For


  • Master’s degree in Social Work, Clinical Psychology, Counselling/Education or related field.
  • Registration/membership with relevant college or association.
  • At least 2 years (or the equivalent of 2500 clinical hours) post-Masters clinical/consulting experience with a broad range of issues, utilizing a brief solution-focused clinical approach

Nice to have:

  • Preference will be given to candidates with training/experience in brief solution focused counselling and substance abuse treatment through volunteer, academic or work experience
  • Previous Assessment, Crisis Intervention, and Short term Counselling experience
  • EAP and prior telephone counselling experience are assets.
  • Excellent case management skills and familiarity with community resources
  • Bilingualism in verbal and written French is an asset


Job Grade: MS4

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours. 

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At Morneau Shepell, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.

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