Position Description

Dispatcher
Location PWTransit
Job Code 10486
# of openings 1
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Dispatcher / Clerk

Location: Port Alberni, BC

Are you looking for a job that is both interesting and varied day to day?  Is being organized one of your best qualities? PWTransit is currently seeking a part-time Dispatcher / Front Office Clerk to join our team in Port Alberni.  Responsible for both scheduling/coordinating our team of professional drivers and general administrative duties, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction.

The shift for this position is 10:00 am - 1:00 pm, Monday through Friday.  There is also the opportunity to work additional hours by covering vacation time.

Qualifications:

  • High school diploma or equivalent
  • Previous work-related skills and experience in a Dispatch/Admin role considered an asset
  • Experience in electronic information handling technology such as Dispatch software is considered an asset
  • Proficient in Microsoft Office
  • Ability to handle stressful situations in a composed manner
  • Customer service focus
  • Detailed knowledge of Port Alberni and area
  • Organization and ability to multi-task
  • Diplomacy and tact

Responsibilities:

  • Dispatch and monitor Vehicle and Operator on-road assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations
  • Receive and respond to requests for emergency assistance or service from dispatched resources
  • Prepare daily operator work and run schedules while being mindful of Company and/or partners’ goals and objectives
  • Prepare daily vehicle assignments, and communicate with maintenance and operations staff
  • Communicate effectively by providing clear and concise information, explanation and direction
  • Advise personnel about route or traffic problems that could affect operations or customer service
  • Relay work orders, messages, and exchange information using a variety of communication devices, including computer-aided dispatching equipment
  • Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements.
  • Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required
  • Confer with customers or supervisory personnel to address questions, concerns, and/or requests
  • Record and maintain dispatch files and records of customer requests, work or services performed, payroll, charges, expenses, and other dispatch information
  • Order materials & supplies required for dispatch activities and perform day to day administrative tasks
  • Maintain records of mileage, fuel use, repairs and other expenses, and generate reports
  • General office duties as required
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