Customer Service Agent - On-It Regional Transit

Location: Banff, AB

SOUTHLAND is currently hiring a Customer Service Agent for seasonal work between May 17 - October 14, 2024.  Shifts fall Saturday, Sunday and statutory holidays.  Hours can vary depending on shift and location.

The successful candidate will work an average of 15 - 16 hours per week at an hourly rate of $18.00.  Customer Service Agents are required to work outside.

Knowledge and Skills Required

• Good communicator – fluency in reading, writing and speaking English
• Ability to speak a second language preferred
• Confident, pleasant and welcoming disposition
• Previous experience in a customer facing / customer service position
• Ability to operate an i-Pad and ticketing apps
• Good problem solving skills
• Ability to work on own initiative

Principal Duties and Responsibilities

• Greet passengers arriving to depart for Calgary
• Check and scan tickets, sell tickets using i-Pad and app
• Answer customer’s questions about schedules, routes and timings
• Reflect the company, the On-It Brand, Parks Canada and Bow Valley Transit in a positive light
• Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble free operation
• Assist drivers with loading passengers and ensuring on-time departures
• Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
• Compile data on passenger numbers for each trip
• Manage and log lost property items   

Education and Experience

• High School Diploma or General Equivalency Diploma (GED)
• Experienced working in a customer service environment