Position Description

Customer Account Coordinator
Company - Location Seaspan Marine - North Vancouver, BC - 10 Pemberton Avenue
Employment Duration Full-time permanent salaried
Posting # 4697
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Customer Account Coordinator

Job Grade - 2

The Customer Account Coordinator will be responsible for the oversight, reporting and analysis of day to day customer billings, accounts receivable, and collections. Further, will be responsible for providing input and refinement to processes, policies and will implement best practices. This role requires the Employee to liaise with customers to ensure invoices are paid within acceptable terms and resolve discrepancies with customer invoices and payment.

This role is the primary contact for customer rates, invoices and payment inquiries, including trouble shooting and resolving all customer related issues. The role will also liaise closely with and support commercial operations teams in their billing and customer inquiries. The role will also be responsible for monitoring credit limits, processing credit applications and credit activities of our customers.

Note: This position qualifies for an optional hybrid work schedule after 90 days of onsite work and onboarding. Employee will be subject to the terms of the Flexible Work Policy Agreement.

Duties/Accountabilities

  • Coordinates Customer Collections & Credits
  • Monitoring and coordinating customer account status and the days’ outstanding sales
  • Reviewing and coordinating the customer credit process for customers, including credit approvals and limit monitoring
  • Reporting of customer account status and metrics to commercial groups
  • Liaising with customers on account issues, collections and invoice/billing issues
  • Provide customer direct reporting, as required;
  • Supporting Commercial team with customer billings, operational systems and process support, and collections;
  • Maintaining and updating pricing, tariff, contract tables, issues and any related tables within operating systems, on periodic basis;
  • Resolves customer billing and invoicing discrepancies in a real-time manner, identifying root cause issues and recommending process improvements;
  • Prepares manual invoicing requests, as needed;
  • Identifies, co-ordinates and conducts workshops to improve current processes;
  • Other duties as required

Education and Experience

  • High School graduation plus at least one year of post-secondary education in a related field
  • A minimum of 3 years experience in a customer service, accounts receivables, collections, credit and billing
  • Experience in process improvement and computer system implementations would be an asset
  • Experience in working in a logistics is preferred

Skills, Knowledge and Required Competencies

  • Excellent customer service skills and the ability to handle customer inquiries and complaints effectively
  • Solid understanding of accounting concepts
  • Strong analytical skills
  • Strong organization and time-management skills
  • Well-developed interpersonal skills. Ability to get along well with diverse personalities and be a great teammate
  • Ability to establish and maintain effective working relationships
  • Advanced knowledge of Microsoft Office Applications (excel, power point, word)
  • ERP system experience is required (JD Edwards knowledge is an asset)


Seaspan is committed to Employment Equity, supports diversity in the workplace, and encourages applications from all qualified individuals including, women, members of visible minorities, Indigenous persons, and persons with disabilities. Furthermore, we are committed to providing an inclusive and accessible environment. If you require reasonable accommodation during the recruitment process, please let us know, and we will work with you to support your request.