Position Description

Vessel Dispatcher Coordinator I
Company - Location Seaspan Marine - North Vancouver, BC - 10 Pemberton Avenue
Employment Duration Full-time permanent salaried
Posting # 4787
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Vessel Dispatcher Coordinator I

Job Grade - 3

The Dispatch Coordinator I allocates and dispatches local tug operations and charter boats as required to handle daily customer orders. The role ensures that all tugs are utilized in the most cost-effective manner based on fleet and crew capabilities, crew change schedules, timing, location, availability of tugs and customer requirements. A significant part of the job is to coordinate ongoing changes of high volume of fast-paced deliveries, which involves constant juggling and mobilization of all internal and external resources to accommodate new requirements.

Note: Due to business needs, this position is required to be fully on-site based at 10 Pemberton Avenue, North Vancouver. The Dispatch Coordinator must be able to work on a rotating shift schedule including day shifts and night shifts, subject to change.

What you’ll do

  • Allocate and update scheduling and dispatching of tugs in the most cost-efficient manner with the goal to make barge deliveries on time and maintain a high level of customer satisfaction with as few tug hours as possible.
  • Coordinate with other Dispatchers on arrivals and departures of tows, so that internal resources are re-deployed before hiring external charter boats to service the customer. If required, hires charter boats to ensure customer orders are completed on time.
  • Coordinate with Marine Personnel regarding crew changes and crewing dispatch. Reports to Marine Personnel on various crewing problems and personnel issues.
  • Coordinate and dispatch own callout crew to complete a job.
  • Coordinate repair needs and dock days with Engineering Department. Monitors repair status and availability of each tug to increase equipment utilization and Company profitability.
  • Act as the first response for all tug and barge related emergencies. Advises second response including management, Port Captains and Safety personnel.
  • Receives and handles front-line complaints from customers, facilities personnel, and the public on issues concerning the tugs and the shipboard personnel.
  • Answer public inquiries and provides information on various non-legal, non-sensitive matters.
  • Keep all relevant documentation up to date and monitor it consistently for errors and corrections.
  • Deal or assist with the inward and outward Custom Clearances for all vessels entering U.S. waters. Assist or arrange Custom Clearances with shipping Agents in U.S. ports, Canada Revenue and Custom Agency and Border Services.

What you’ll bring

  • Post-secondary education in logistics, transportation, or other related subject areas.
  • Minimum 2 years of marine experience preferably as a certified Deck Officer; or an equivalent combination of education and experience.
  • Ability to multi-task and work well under pressure while staying mentally focused with the customer’s changing requirements.
  • Ability to display tact and diplomacy when dealing with complaints or implementing damage control measures.
  • Solving problems creatively and making accurate decisions within tight timelines.
  • Understanding of marine fleet and crew capabilities and operations.
  • Computer proficiency in Microsoft Office including Word, Excel and HELM.
  • Communication skills, with strong interpersonal and conflict resolution skills.

Why you’ll love working here

  • This is a full-time, permanent position. With multiple operations and long-term projects, Seaspan employees enjoy job stability as we look ahead to build ships for decades to come.
  • Parking is included and to assist those that are using transit, we operate a complimentary shuttle bus Monday through Friday with various pick up and drop off points around North Vancouver.
  • In addition to an annual bonus and pension plan matching, this role provides you a very competitive salary in line with the successful candidate’s experience.
  • We also provide a best-in-class health and wellness benefits package for this position, including such things as full health care (e.g. unlimited physiotherapy), dental, vision, life insurance, medical leave coverage, free on-site gym, maternity and parental leave coverage, childcare benefit partnership, wellness/fitness reimbursement for memberships or registration fees, and an Employee Family Assistance Program (EFAP).

About us:

Seaspan Marine Transportation: With more than 130 years of experience navigating in some of the world’s most complex and difficult waters, Seaspan Marine is the largest and most diverse tug & barge company on Canada’s West Coast.

To learn more, visit our website: www.seaspan.com

Seaspan is committed to Employment Equity, supports diversity in the workplace, and encourages applications from all qualified individuals including, women, members of visible minorities, Indigenous persons, and persons with disabilities. Furthermore, we are committed to providing an inclusive and accessible environment. If you require reasonable accommodation during the recruitment process, please let us know, and we will work with you to support your request.