Position Description

ServiceDesk Specialist
Location Portugal - Lisboa
Job Code 788
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ServiceDesk Specialist

Are you looking to accelerate your career in a fast-paced environment with a thriving, innovative company? If the answer is yes, then this is the opportunity for you! Welcome to a different kind of position and a different kind of company: TIMWETECH!

We are looking for talents to sustain our growth and to maintain a clear focus on new trendy technology.

 

Are you willing to take these responsibilities? 

  • Support to the employee (Workstation: Troubleshooting PC's, Printers, Windows OS, Hardware, etc.);
  • Manage user and access;
  • Ticketing platform administration;
  • Monitoring platform administration and creation of new alarms.

 

Do you fit with the profile we are looking for?

  • Fluent in English (mandatory);
  • Customer and service orientation;
  • Resilience and ability to work under stress;
  • Solution oriented ant team player;
  • Helpdesk:
    • Employee support (laptops, windows, workstation);
    • Platforms: MS Office 365 Tools, Microsoft OS, Office 365 Administration, Active Directory, Microsoft Exchange Online, PowerShell, SharePoint 2013, SharePoint Online, OTRS or other ticketing system management;

 

  • Incident Management:
    • Platforms: Zabbix, Prometheus or other monitoring platform, Grafana and Linux.

 

What can you expect from us?

  • A thrilling experience in a unique company operating in management solutions, digital, fintech which will provide you great career development opportunities;
  • The opportunity to work for a global company operating in 80 countries through 30 office that will offer you the chance to gain significant international experience;
  • A dynamic and agile operational model that will give you a high level of responsibilities and exposure both internally and externally;
  • The chance to work with a talented and bold team that will contribute for your personal and professional growth;
  • A competitive package.

If you are looking for an ambitious new adventure to challenge and grow your skills, apply to join us.

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