Position Description

Operations Supervisor
Location Scotia Barn (Burnaby) - Burnaby, BC
Employment duration Full time
Employment Status: Employee
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Scotia Barn Burnaby is currently looking for an Operations Supervisor.


Canlan Ice Sports is the largest private sector operator and developer of recreational ice sports facilities in North America.  The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class facilities. We understand our customers’ need for service excellence and are committed to it. 

Job summary:

Under the direction of the Operations Manager, the Operations Supervisor is responsible for plant operations, facility and ice maintenance, scheduling, supervising and training of staff, ordering supplies, all within established approved budgets. This is a hand’s on leadership role, actively involved in day to day facility operations.


This position will be responsible for providing regional support on an as needed basis in the event of vacation, sickness or leave of the Operations Managers at these locations.






  • Perform maintenance tasks in accordance with local building and fire codes
  • Responsible for Ice Maintenance tasks including:
  • Zamboni operation
  • Edger operation
  • Ice depth measurement
  • Ice chopping/spudding
  • Levelling the Ice
  • Ice Painting
  • Execute maintenance and repair of facility fixtures and components. Tasks may include but are not limited to minor electrical/plumbing/drywall repairs, painting, dasher board system repair, arena glass replacement, hockey / net refurbishing
  • Develop and maintain proficient computer skills in Ameresco Asset Planner
  • Perform vacuuming, auto scrubbing, waxing and buffing in line with established floor care procedures
  • Ensure that entrances, grounds, and parking lot are kept clean, clear and safe including:
  • Property & grounds cleanup
  • Grass cutting and edging
  • Seasonal snow and debris removal
  • Re-lamping of rinks or other fixtures
  • Perform minor maintenance on facility and ice maintenance equipment including:
    • Zamboni safety check, clean and wax
    • Safe blade changes and grease machined as needed
    • Change studding, tired, oil and spreader cloth as needed
  • Maintain appropriate checklists, records and reports with respect to:
    • Utility readings
    • Zamboni sign out / safety check
    • Washroom, dressing room and other janitorial check lists (e.g. lobby, arena)
  • Maintain and monitor the ice plant regularly and take appropriate actions as necessary for safe operation, maintaining logs with readings (as required) and keeping appropriate notes on the following:
  • Charge oil to compressor
  • Drain Oil
  • Add Brine / Glycol
  • Test for minor ammonia leak
  • Adjust condenser water levels
  • Clean condenser nozzles
  • Record any maintenance carried out
  • Record ice plant temperature and pressure readings
  • Maintain cleanliness and repaint as required
  • Change condenser fan belts
  • HVAC filter and belt change

Health and Safety

  • Adhere to all Risk Management policies and procedures
  • Participate as a member of the facility Joint Health and Safety Committee
  • Is a main point of contact in emergency situations and is aware of all emergency contact phone numbers
  • Ensure a safe working environment and a safe customer environment for the facility as detailed in the Risk Management checklist and by adhering to and maintaining:
    • Safe work practices such as those relating to lifting and carrying
    • Elimination of Slip, Trip and Fall hazards
    • Appropriate use of Personal Protective Equipment (PPE)
  • Report any unsafe Health & Safety conditions
  • Is trained/certified in:
    • "WHMIS" and "Workplace Violence"
    • Use of equipment and supplies as required including Elevated Work Platform and Propane Handling consistent with manufacturer guidelines and best practice
  • Ensure the proper use and safe storage of hazardous materials, tools, equipment and machinery
  • Is aware and understands implementation of the Facility Emergency Plan, Incident Reports and knows the location and how to use the First Aid Kit, Eye Wash Station and Defibrillator

Energy & Environmental Sensitivity

  • Ensure consideration for best practices in energy use management and environmental impact are employed


Appropriate behaviour

  • Act honestly with integrity, being productive, co-operative, accountable, responsible and flexible
  • Proven work ethic to meet personal commitments
  • Shares complete and accurate information
  • Maintains confidentiality

Maintains Work and Personal Standards

  • Is concerned with personal wellbeing and maintains professional standards of dress and hygiene as detailed in the Canlan Dress Code Guidelines
  • Complete tasks and provide information with a high level of accuracy and detail
  • Adhere to and support
    • The Canlan Mission, Vision and Culture Statements
    • Canlan’s policies, procedures and best practices
    • Corporate priorities

Attendance, Punctuality and Timeliness

  • Achieve expectations with regards to schedules and is sensitive to the timeliness needs of others
  • Adhere to posted schedule
  • Respond to emergency call out duties as required such as (T) plant alarms, power failure, fire alarms, water leaks (pipes/roof), medical alarms, and major spills

Customer Service Focus

  • Know & understand the needs of the customer (both internal & external)
  • Assign high priority on Customer Satisfaction and acknowledges when passing them in the facility
  • Listen and empathize with customers, clarify their needs and confirm customer satisfaction
  • Build positive relationships with customers and fellow staff
  • Proactively resolve or escalate any guest, staff member or personal concerns to manager as required
  • Participate in keeping all areas of the facility neat, tidy and safe at all times
  • Change room cleanliness checklists ‘Between Use’ and ‘End of Day’


  • Work within and contribute to the effectiveness of the facility / department team
  • Respect differences and work effectively with others and independently
  • Has desire to excel and succeed as a department and team
  • Participates in Manager on Duty (MOD) responsibilities
  • Support departments training needs including:
    • Assist in training of new employees and mentor junior staff members
    • Assists in refrigeration plant operation training (if ticketed)
    • Ongoing staff training and development focusing on specialized ice maintenance


  • Adapt and communicate positively and effectively with customers and staff
  • Listen effectively to all concerns and conflicts with an open mind and customer focus

Understands Business Goals, Plans & Organizes

  • Effectively plan, prioritize and multi task
  • Participate in the development of the Annual Operating Plan (AOP)
  • Working with the Operations Manager:
    • Schedule proper ice maintenance through resurfacing, edging and general ice making needs to ensure optimal ice conditions
    • Establish facility janitorial schedules and procedures to meet business needs
    • Complete preventative maintenance and repairs of assets as required
    • Assist in maintaining the company assets and maintenance activities on the Ameresco Asset Planner database
    • Manage supplies inventory and control procedures
    • Provides administrative support for the Operations Dept. (scheduling, payroll, purchase orders, invoices, FAME, etc…..)


  • Completed high school education or equivalent (preferred)
  • Valid driver’s license
  • Refrigeration Operator Certification - Refrigerator Operator Certificate


  • 1 to 3 years previous experience, training, and operation of ice resurfacing equipment
  • 2 to 3 years of team leadership experience and strong communication skills
  • Willingness and ability to work flexible hours (evenings and weekends)
  • Approachable and team orientated with great communication skills
  • Demonstrated strong mechanical aptitude (preferred)
  • Trade or Janitorial experience is an advantage
  • Organised, self-motivated, and proactive


If you are interested in this role and becoming part of the Canlan team, please apply online.

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