Current job opportunities

français

Position Description

Team Leader, Visitor Services
Location Canadian Museum of History
Job Code 10118-01
Apply Now

To be an employee of the Museum is to:

  • Have the privilege of working for a Crown Corporation, and an internationally renowned institution, located on one of the most beautiful sites in the National Capital Region;
  • Advance your career within an inclusive, dynamic and stimulating work environment;
  • Work with an exceptional team of professionals who value your contribution, expertise, diverse opinions and continuous improvement;
  • Obtain a highly competitive compensation and benefits package.

We are looking for a Team Leader, Visitor Services!

As the Team Leader, Visitor Services you will supervise the day-to-day performance of the Hosts and Program Interpreters, assist in their training, provide coaching and offer support to the visitor services team in the operations and delivery of the day-to-day services of the Canadian Museum of History, the Canadian War Museum and the Canadian Children's Museum.

What we are looking for:

  • A person with leadership and who is action oriented;
  • Effective communication both verbally and in writing with a concern for order and quality;
  • A customer-focused approach.

6 months of relevant work experience in:

  • Supervising staff and scheduling (in the tourism and hospitality industry would be considered an asset);
  • Supervising the delivery of services to a diverse clientele;
  • Dealing with visitors in a complex institutional environment;
  • Use of Microsoft Word, Excel and email.

Knowledge of:

  • Practices related to client services and programs and services offered by the Museum;
  • Office and administration tasks;
  • Principles of wayfinding/visit planning and program animation in a cultural/ educational or tourism context (an asset);
  • Principles and methods of staff supervision (in a unionized enviroment is an asset).

Education: College diploma in the field of administration, Tourism or other related field, or an equivalent combination of education and experience.

Compensation: E4 - $59,723 to $73,910
Status: 1 temporary Full-Time Position (# 10118-01), 40 hours/week, until September 2025. Your application may be considered for other similar positions.
Security Clearance: Enhanced Reliability
Location: 100, Laurier Street, Gatineau, Quebec and 1, Vimy Place, Ottawa, Ontario   

Language: CBC We encourage all candidates to submit their application, regardless of whether they believe they meet the linguistic requirements of the position. Qualified candidates will be sent for linguistic validation.

Open to: Museum employees, external candidates and/or candidates from our inventory. Priority will be given to Canadian citizens and permanent residents.

 Apply no later than September 22, 2024, at 11:59 p.m.

We thank all candidates for showing interest; however, only retained candidates will be contacted. Candidates must ensure their application clearly demonstrates how their experience meets the selection criteria. 

The masculine form is used in this document for the sole purpose of simplifying the text: it is not discriminatory in any way.

The Museum is committed to creating an organizational culture that fosters an inclusive, diverse, equitable and accessible environment for all. We encourage applications from all qualified individuals, including candidates from all cultures, racialized communities, all abilities, all sexual identities and genders, and anyone else who can contribute to the diversity of ideas. We are committed to an inclusive, barrier-free selection process and work environment.

The Canadian Museum of History subscribes to the Employment Equity Act.

If you require an accommodation (including alternate formats of materials) in order to participate in the hiring process, please contact us to make your needs known in advance. Information received relating to accommodation measures will be addressed confidentially. Contact: Abiba Diarrassouba or Vincent Cantin at 819-776-8176 and 819-776-8532 or at competition@historymuseum.ca.

Back Apply Now